Princess/Cunard is seeking a Reservations Sales and Support Agent for their Cruise line, Cunard. This role involves exceptional service to guests and travel partners, driving revenue through expert guidance and resolving booking inquiries. Agents manage reservations, payments, and changes, maintain product knowledge, and collaborate with internal teams. The focus is on providing a premium cruise planning experience and upholding the Cunard brand.
Requirements
- Strong understanding of cruise products, destinations, and Cunard brand standards
- Familiarity with reservation systems (e.g., POLAR or similar)
- Knowledge of sales principles and customer service best practices
- Basic understanding of pricing structures, promotions, and booking policies
- Excellent verbal communication and active listening skills
- Strong sales and negotiation skills
- Problem-solving and critical thinking skills
- Accurate data entry and attention to detail
- Time management and multitasking skills
- Build rapport quickly with a diverse guest base and travel partners
Benefits
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training& Professional Development
- Tuition & Professional Certification Reimbursement
- Base Hourly Range
Originally posted on Himalayas
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