At arenaflex, we're on a mission to revolutionize the way people interact with health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making finding and enrolling in health insurance simple, intuitive, and accessible to all. We're now seeking a highly skilled and motivated Spanish Bilingual Customer Service Representative to join our elite team of customer experience experts.
**About arenaflex**
arenaflex is a cutting-edge technology company that's changing the face of health insurance enrollment. With the largest state-based marketplace footprint, we've empowered millions of consumers across the country to make better health plan decisions. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing a seamless and user-friendly experience.
**Job Summary**
As a Spanish Bilingual Customer Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences and helping our customers navigate the complexities of health insurance. You'll be working from the comfort of your own home, with a dedicated and supportive team behind you. If you're a self-motivated, success-driven individual with a passion for customer service, we want to hear from you!
**Responsibilities**
As a Spanish Bilingual Customer Service Representative, your key responsibilities will include:
* Delivering the highest level of customer service experience consistently, resolving customer inquiries and concerns in a timely and professional manner
* Managing customer accounts and providing technical support, ensuring that customers have a seamless and user-friendly experience
* Entering application data accurately and efficiently, ensuring that customer information is up-to-date and secure
* Responding to online chat inquiries as assigned, providing timely and effective support to customers
* Interpreting and following defined procedures and policies, ensuring that customer interactions are compliant with regulatory requirements
* Utilizing creative problem-solving skills to resolve complex customer issues, ensuring that customers are satisfied and empowered
* Demonstrating flexibility and adaptability to changing projects and updates, ensuring that customer interactions are seamless and efficient
* Managing time and tasks effectively, prioritizing multiple customer interactions and ensuring that deadlines are met
* Participating in extensive self-study, training, and testing, ensuring that you're up-to-date on the latest arenaflex products and services
* Adhering to regulated guidelines for communications via all channels, ensuring that customer interactions are compliant and secure
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* 18 years of age or older
* High school diploma or equivalent required; degree in a related field (e.g., business, communications, customer service) preferred
* 1+ year of experience in customer service or technical support role
* Moderate to advanced computer skills, including proficiency in CRM systems and practices
* High level of comfort learning new technology and adapting to changing projects and updates
* Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
* Comfortable working from home, with a dedicated and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Previous experience in a call center environment
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
**What We Offer**
As a Spanish Bilingual Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**How to Apply**
If you're a motivated and customer-focused individual with a passion for health insurance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Compensation**
The salary range for this role is $16.00 - $17.50 per hour, depending on experience and qualifications.
**Location**
This role is fully remote, with the ability to work from the comfort of your own home.
**Job Category**
Customer Service
**Job Type**
Full-time, Seasonal
**Expected Salary**
$16 - 17.5 per hour
**Location**
Evanston, IL