Are you a highly organized and proactive individual with a passion for customer success? Do you enjoy collaborating with others and tackling complex problems with a high degree of autonomy? If so, we'd love to have you join our team at arenaflex as a Program Coordinator, Customer Success!
At arenaflex, we're a public benefit corporation dedicated to empowering the most transformational part of our healthcare landscape - independent primary care. We're the largest network of independent primary care in the country, and we're committed to helping practices, health centers, and clinics deliver better care to their patients and thrive in value-based care. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy.
**About the Role**
As a Program Coordinator, Customer Success, you'll play a critical role in improving the customer experience for both our internal field teams and external practice partners. You'll use your project management and analytical skills to help drive key initiatives and objectives that support the success of our teams and partners. You'll work closely with various stakeholders to identify challenges, communicate solutions, and ensure smooth execution of projects.
**Key Responsibilities**
* Project Management (75%):
+ Work alongside the SVP of Customer Success on multiple projects to ensure they stay on track and are aligned with Customer Success objectives.
+ Maintain project governance and project management documentation, such as project plans, communications, and status updates.
+ Collaborate with internal and external stakeholders and cross-functional leads to ensure projects stay on task and adhere to agreed-upon timelines.
+ Facilitate communication amongst multiple stakeholders.
* Analytics (25%):
+ Track key performance indicators (KPIs) relating to key Customer Success objectives, inclusive of analyzing trends and proposing strategic opportunities for performance improvement.
+ Support ad-hoc reporting, data analyses, and other project needs.
**Minimum Qualifications**
* Bachelor's degree required
* 2+ years of relevant work and/or internship experience
* Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
* Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
* Exemplary communication skills both written and verbal
* Willingness to travel as needed to arenaflex's headquarters or markets
**Preferred KSA's**
* Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
* Understanding and having experience with Tableau, Miro, Jira, Monday.com
* Experience using Tableau or other data management software
* Comfortable tackling ambiguous problems with a high degree of autonomy
**What We Offer**
* Competitive salary range: $55,000 to $65,000 base + equity + bonus
* Flexible work schedules and the ability to work remotely available for many roles
* Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
* Robust time-off plan (21 days of PTO in your first year)
* Two paid volunteer days and 11 paid holidays
* 12 weeks paid parental leave for all new parents
* Six weeks paid sabbatical after six years of service
* Educational Assistant Program and Clinical Employee Reimbursement Program
* 401(k) with up to 4% match
* Stock options
**Our Culture**
At arenaflex, we're a collaborative, inclusive, and remote-first culture that's driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. We're committed to creating a diverse environment and are proud to be an equal opportunity employer. We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work.
**How to Apply**
If you're a motivated and detail-oriented individual who is passionate about customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.