At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support Team. As a key member of our team, you'll play a vital role in providing exceptional customer service, handling prescription approvals, and ensuring a seamless experience for our pet-parent clients and colleagues.
**Why You'll Love Working at arenaflex**
At arenaflex, we prioritize the well-being, health, and culture of our employees and customers. We offer a comprehensive benefits package that includes:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable, climate-controlled work environment
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch meetings
* Professional development and advancement opportunities
* Eligibility for health insurance on the first of the month
* Funded childcare, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart Discount platform
**What You'll Do**
As a Data Entry Specialist on our Veterinary Support Team, you'll be responsible for:
* Directly communicating with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
* Conducting thorough examinations and issue resolution to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
* Completing accurate data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
* Demonstrating a willingness to learn and grow, with a culture that encourages feedback, criticism, and continuous improvement
* Communicating with veterinary facilities via telephone (and occasionally other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, requiring meticulous attention to detail
* Expecting a significant portion of the typical business day to involve outbound veterinary center/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of experience working in a client or healthcare-focused environment
* Excellent interpersonal skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong sense of ownership, self-motivation, and attention to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable)
* Strong decision-making skills
* Demonstrated ability to multitask and perform well in a fast-paced environment
* Flexibility to adjust to changing business needs and adapt to new situations
* Ability to pass a background check and maintain confidentiality and handle sensitive information
**Join Our Team**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our Veterinary Support Team at arenaflex. Don't miss out on the chance to be part of a dynamic and growing company that prioritizes the well-being and health of its employees and customers.