At arenaflex, we're on a mission to revolutionize the way we serve our customers and deliver exceptional results. As a dedicated Customer Service Specialist, you'll play a vital role in ensuring our customers receive top-notch support, while also contributing to the growth and success of our organization. If you're passionate about delivering exceptional customer experiences, possess strong communication and organizational skills, and have a background in hydrology, electronics, mechanics, or related fields, we encourage you to apply.
**About arenaflex**
arenaflex is a leading provider of innovative solutions to the federal government and private sector. As a trusted partner for over 60 federal clients, we're committed to building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. Our team of experts is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As a Customer Service Specialist, you'll be responsible for providing exceptional customer support, managing orders and inventory, and ensuring accurate billing and property management. You'll work closely with our team to resolve customer inquiries, monitor back-orders, and generate work orders. You'll also be responsible for updating procurement information and pricing in our supply chain software system, performing personal property and warehouse-controlled property duties, and ensuring compliance with local procedures and policies.
**Key Responsibilities**
* Respond to customer inquiries regarding orders, returns, repairs, and accounting information
* Monitor back-orders and generate work orders
* Update procurement information and pricing in the supply chain software system
* Perform personal property and warehouse-controlled property duties, ensuring local procedures and policies are followed
* Complete and file appropriate property transfer requests
* Ensure an annual inventory of personal controlled property and warehouse-controlled property is performed
* Verify system requirements are met, and proper accounting and reporting procedures are followed
* Prepare and submit billings, track billings, and provide status reports as needed
* Provide coverage for the Toll-Free phone line
* Perform other job-related duties as assigned
**Essential Qualifications**
* Relevant educational background in customer support or other related field preferred
* Familiarity with supply chain software system for procurement and pricing updates
* Knowledge of personal property and warehouse-controlled property procedures
* Strong customer service and communication skills
* Ability to generate and monitor work orders
* Competency in updating procurement systems
* Proficiency in performing inventory tasks and property management
* Skills in proper accounting and reporting procedures
* Capability to communicate effectively
* Capacity to clearly identify as a contractor employee when required
**Preferred Qualifications**
* Experience working in a customer-facing role, preferably in a federal or government contracting environment
* Familiarity with SAP B1 system or other supply chain software systems
* Knowledge of hydrologic instrumentation or related fields
* Experience with inventory management and property control
* Strong analytical and problem-solving skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong organizational and time management skills
* Proficiency in Microsoft Office and other software applications
* Ability to learn and adapt to new systems and procedures
* Strong attention to detail and accuracy
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development programs and workshops
* Opportunities for advancement and career growth
* Access to industry-leading training and certification programs
**Work Environment and Company Culture**
arenaflex is a military-friendly employer and is committed to creating a work environment that is inclusive, diverse, and supportive. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Flexible work arrangements and telecommuting options
* Access to on-site fitness center and wellness programs
* Opportunities for professional development and career growth
* Recognition and rewards for outstanding performance
**Compensation and Perks**
* Estimated starting salary range for Customer Service Specialist: Pay commensurate with experience
* Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided
* Benefits are subject to change with or without notice
**How to Apply**
If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, or any other status protected under applicable federal, state, or local law.
**Disclaimer**
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of arenaflex.