Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative security solutions, as we seek an experienced Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a global leader in the security industry, with over 30 brands, 12,000+ employees worldwide, and products sold in 130 countries. Our mission is to create peace of mind by pioneering safety and security, and we're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional service to our customers and exceeding their expectations. You'll work closely with our sales and field operations teams to ensure seamless customer experiences, and you'll be responsible for resolving customer inquiries, processing service requests, and maintaining accurate customer data.
**Key Responsibilities**
* Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
* Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
* Communicate and work closely with appropriate departmental personnel.
* Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
* Provide back-up support to other group members in the performance of job duties as necessary.
* Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
* Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
* Perform duties and responsibilities as described in the provided systems.
* Work hand in hand with the branches to provide a seamless process for our customers.
**Essential Qualifications**
* High School Diploma or GED with 1-3 years of experience or equivalent work experience
* Ability to work on Eastern Standard Time
* Proficient computer skills
* Must have a flexible schedule and able to work the on-call shift as needed
* Flexible, cooperative, and proactive
* Able to work independently in a team-oriented environment
* Ability to make decisions and troubleshoot
* Execute tasks in a timely manner and in a remote setting
* Detail-oriented
* SAP knowledge a plus
**Preferred Qualifications**
* Associate's Degree
* D365 Knowledge
* Five9 Knowledge
**Why Work for arenaflex?**
* We're a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others.
+ You're looking for a company that will invest in your professional development.
+ You want a culture that promotes work-life balance.
+ You want to work for an award-winning company that invests in its people.
* We offer a range of benefits, including:
+ Health, dental, and vision insurance coverage
+ Generous Vacation and Sick Time
+ A commitment to your future with a 401K plan
+ Health Savings Accounts
+ Flexible Spending Accounts
+ Disability Insurance
+ Life Insurance
+ Tuition Reimbursement
+ Voluntary Wellness Program
+ Employee Discounts through Perks at Work
+ Community involvement and opportunities to give back
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation**
* The expected Base Hourly Range: $15.14-$26.82 per hour.
* The actual compensation will be determined based on experience and other factors permitted by law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our career site, and don't hesitate to reach out if you require any accommodations or assistance.
**About arenaflex's Commitment to Diversity and Inclusion**
arenaflex is committed to building and maintaining a diverse and inclusive workplace where everyone can thrive. We celebrate all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers, and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work.