Director, Change Management, Sales Operations – Effectiveness

Job Description: • Build , own , and drive the global change management strategy aligned to the commercial transformation roadmap ( e.g., CRM/SFDC /CPQ enhancements, analytics & commercial intelligence , sales process, enablement programs). • Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units. • Define and track adoption success measures ( e.g., usage, proficiency , compliance, sentiment, productivity indicators , sales pipeline impact, revenue impact ) and support corrective actions when adoption lags. • Proactively identify change risks ( e.g., change saturation, regional readiness, training gaps) — build and execute mitigation plans aligned global deployment strategy. • Lead change impact assessments for each release/program: impacted roles, process changes, risks, training needs, communications plan, readiness gates. • Design and execute rollout plans that balance global standards with local/regional needs. • Implement reinforcement mechanisms: office hours, community forums, in-workflow guidance, recognition, feedback-to-fix cycles, and adoption scorecards. • Drive continuous improvement by synthesizing field feedback and usage analytics into prioritized enhancements with product owners and system teams. • Establish dashboards and reporting for change outcomes (adoption, proficiency , user experience, compliance, productivity) with clear leading/lagging indicators. • Partner with Sales Intelligence and BU/Region teams to connect adoption signals to business outcomes ( e.g., pipeline health, forecast quality, cycle time, rep productivity). • Leverage AI - driven insights, digital adoption platforms, and usage analytics to accelerate behavior change and scale reinforcement globally. • Partner with Corporate Communications to shape and execute clear, consistent Chief Revenue Office related change narratives and strategies across global audiences. • Develop and maintain the integrated transformation narrative spanning process rigor, technology evolution, training enhancements, and new commercial programs : the why, what, what’s changing, and what’s in it for me for leaders, managers, and sellers. • Create concise, executive-ready communications in support of global deployment ( e.g., talking points, leadership emails, town hall scripts, stakeholder briefings, decision memos , other related collateral). • Translate complex transformation content into clear and actionable guidance for different audiences , and ensure consistent messaging across commercial teams globally, partnering with Corporate/Regional Communications as needed. • Align communications with Change Management partners in relevant functions, business units or regions, cascading appropriate information & campaigns. • Identify , map and engage key stakeholders required to execute the global change strategy Success requires influencing without authority across global Sales, Marketing, IT, Operations, HR and Compliance teams. • Create and run a change champion network (regional super users, BU advocates) to localize rollout, accelerate feedback loops, and reinforce adoption. • Partner with Sales Enablement , Sales Intelligence, and Commercial Technology leaders and teams to ensure training, reinforcement, and manager coaching motions support the desired behavior change. • Equip frontline leaders with manager-ready tools ( e.g., toolkits, coaching guides, FAQs, objection handling, reinforcement cadences) to sustain adoption. • Work closely with BDE Excellence and other cross functional partners to ensure integrated strategies are executed flawlessly across Businesses / Regions. Requirements: • 8 + years of progressive experience in change management, communications, transformation enablement, or related roles within complex, global organizations. • Proven track record leading global change programs with measurable adoption outcomes across enterprise technology/process implementations. • Demonstrated expertise in change frameworks and practices, stakeholder management, readiness, and reinforcement. • Exceptional executive communication skills: clear, direct, and concise in both written and verbal formats. • Strong ability to translate complex process/technology changes into simple, actionable messaging tailored to different audiences. • Experience partnering with Sales, Marketing, Sales Ops/ RevOps , Sales Enablement, Analytics, and IT teams to drive adoption of commercial tools and processes. • Experience operating in regulated environments with sensitivity to privacy/security and governance expectations (e.g., GDPR/HIPAA considerations). • Bachelor’s degree required ; advanced degree preferred. • Change management credential(s) from a recognized organization (e.g., PROSCI, ACMP, Kotter) Benefits: • Annual Bonus Potential • Discretionary LTI Bonus • Medical coverage • Health Savings Accounts • Flexible Spending Accounts • Dental coverage • Vision coverage • Hospital Care Insurance • Critical Illness Insurance • Accidental Injury Insurance • Life and AD&D insurance • Short-term disability coverage • Long-term disability insurance • Long-term care with life insurance • Other Well-being Resources • Anxiety management program • Wellness incentives • Sleep improvement program • Diabetes management program • Virtual physical therapy • Emotional/mental health support programs • Weight management programs • Gastrointestinal health program • Substance use management program • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit • BD 401(k) Plan • BD Deferred Compensation and Restoration Plan • 529 College Savings Plan • Financial counseling • Baxter Credit Union (BCU) • Daily Pay • College financial aid and application guidance • Paid time off (PTO), including all required State leaves • Educational assistance/tuition reimbursement • MetLife Legal Plan • Group auto and home insurance • Pet insurance • Commuter benefits • Discounts on products and services • Academic Achievement Scholarship • Service Recognition Awards • Employer matching donation • Workplace accommodations • Other Life Balance Programs • Adoption assistance • Backup day care and eldercare • Support for neurodivergent adults, children, and caregivers • Caregiving assistance for elderly and special needs individuals • Employee Assistance Program (EAP) • Paid Parental Leave • Support for fertility, birthing, postpartum, and age-related hormonal changes • Leave Programs • Bereavement leaves • Military leave • Personal leave • Family and Medical Leave (FML) • Jury and Witness Duty Leave