UBS is a leading global wealth manager and universal bank based in Switzerland. They are seeking a Client Relations Complaint Specialist to manage a high volume of client complaints and ensure compliance with regulatory guidelines. This role requires strong communication and organizational skills to handle client interactions effectively.
Responsibilities
- Manage high volume of incoming client complaints, as well as some non-complaint requests, related to brokerage/advisory clients, stock plan participants, banking/mortgage products, etc
- Accurate and complete entry of client complaints in the Firm’s complaint system in accordance with Client Relations policies and procedures
- Timely creation and movement of complaint files (electronic) in accordance with compliance standards and regulations
- Understanding of regulatory guidelines for client complaints and the ability to communicate those requirements to branches
- Accurate and complete entry in firm system and in filing methods of steps taken to resolve the matter in the Firm’s complaint system in accordance with Client Relations policies
Skills
- Experience within the financial sector
- Bachelor's degree, or a combination of education and experience in the financial services industry
- Proficient in Microsoft Office Suite
Benefits
- Discretionary incentive compensation
- Flexible working options
- Reasonable accommodation/adjustments throughout our recruitment process
Company Overview
- UBS is a financial services firm engaged in wealth management, investment banking, asset management, and retail banking. It was founded in 1998, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://www.ubs.com.
Company H1B Sponsorship
- UBS has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2024, 3 in 2023, 6 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.