Virtual Chat Support ADF Medical Services Inc.
We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication — we want to hear from you.
Role: Virtual Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
What You'll Do:
Respond to patient and client inquiries in real time via live chat
Provide helpful information on services, scheduling, and billing
Handle multiple chat conversations simultaneously with professionalism
Document all interactions accurately in our support system
Escalate unresolved issues to the appropriate department
Maintain patient privacy and confidentiality per HIPAA guidelines
What We're Looking For:
1+ year of chat support or online customer service experience
Excellent written communication and grammar skills
Typing speed of 45+ WPM with accuracy
Comfortable managing multiple chats at once
Reliable internet and a quiet home workspace
Medical or healthcare background is a plus but not required
What We Offer:
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options
Career growth opportunities within ADF Medical Services
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