About the position
The Sr Analyst in Program and Project Management at Verizon is responsible for managing projects within the Military and Department of Defense (DoD) sectors. This role involves interfacing with multiple levels of stakeholders to drive project and program requirements, issue resolution, and service improvements. The position requires collaboration with cross-functional teams across various geographic regions to ensure effective and timely service implementation. Key activities include leading meetings, managing project plans, monitoring KPIs, and providing status updates to executive leadership.
Responsibilities
? Manage projects within the Military and Department of Defense (DoD).
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? Interface at multiple levels to drive project and program requirements.
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? Create agendas for internal and external meetings and lead status meetings.
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? Capture and distribute meeting minutes and assign action items to stakeholders.
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? Facilitate technical discussions as needed and manage project plans.
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? Monitor Key Performance Indicators (KPIs) and implement action plans as necessary.
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? Support high visibility strategic project and service implementation.
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? Interface directly with Federal customers and management.
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? Forge cross-functional partnerships to accomplish project goals.
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? Craft detailed project plans and present business updates.
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? Provide ongoing status and action reporting.
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? Identify global resource requirements and coordinate with the right personnel.
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? Plan, anticipate issues, and adjust to meet project objectives.
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? Develop, review, and continuously improve processes.
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? Drive the project and keep team members on track.
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? Help drive service excellence for the customer.
Requirements
? Bachelor's degree or four or more years of direct work experience.
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? Working knowledge of local telecommunications networks.
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? Managed complex projects involving multiple work streams and stakeholders.
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? Demonstrated vendor management experience.
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? Strong demonstrated communication skills.
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? Experience dealing with key customers at both frontline and management levels.
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? Working ability with Microsoft Office applications (Excel, PowerPoint, etc.).
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? Motivated and influenced teams to deliver outcomes and results.
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? Ability to obtain a government Public Trust clearance.
Nice-to-haves
? A degree in Project Management.
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? Three or more years of Project/Program Management experience within the Telecom industry.
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? Three or more years of experience creating, monitoring, and implementing business processes.
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? Two or more years of experience managing large projects.
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? One or more years of experience in direct customer and vendor management.
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? CAPM or PMP Certification: current or willingness to obtain within 6 months of start date.
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? Information Technology Infrastructure Library (ITIL) v3 certification.
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? Knowledge of Verizon's Ordering Systems and Architecture, specifically for Federal Government accounts.
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? Experience with Verizon's transport and its relation to products and services offered to customers.
Benefits
? Hybrid work environment with defined work location and work from home options.
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? Minimum eight assigned office days per month set by the manager.
