[Remote] Release of Information Specialist (Bilingual Spanish/English Required)

Note: The job is a remote job and is open to candidates in USA. Vital Records Control (VRC) is a company that specializes in managing medical records. They are seeking a Release of Information (ROI) Specialist I who will be responsible for processing requests for medical records while ensuring compliance with HIPAA and other regulations, and maintaining a high standard of service to healthcare clients. Responsibilities - Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance - Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client - Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC - Validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure - Classifies request type correctly - Logs request into ROI software - Retrieves and uploads requested portions of the patient’s medical chart (from electronic or physical repository) - Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI) - Checks for accurate invoicing and adjusts invoice as needed - Releases request to the valid requesting entity - Rejects requests for records that are not HIPAA-compliant or otherwise valid - For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure - Documents in ROI software all exceptions, communications, and other relevant information related to a request - Alerts supervisor to any questionable or unusual requests or communications - Alerts supervisor to any discovered or suspected breaches immediately - Alerts supervisor to any issues that will delay the timely release of records - Answers requestor inquiries about a request in an informative, respectful, efficient manner - Stores all records and files properly and securely before leaving work area - Ensures adequate office supplies available to carry out tasks as soon as they arise - Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs - Understands that healthcare facility assignments (on-site and/or remote) are subject to change - Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations - Maintains confidentiality, security, and standards of ethics with all information - Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner - Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment - Must adhere to all VRC policies and procedures - Completes required training within the allotted timeframe - Creating invoices and billing materials to send to our clients - Ensuing that client information details are kept up to date - All other duties as assigned Skills - High School Diploma (GED) required - Demonstrated attention to detail - Demonstrated ability to prioritize, organize, and meet deadlines - Demonstrated documentation and communication skills - Demonstrated ability to maintain productivity and quality performance - Displays strong interpersonal skills with team members, clients, and requestors - Must have strong computer skills and Microsoft Office skills - Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time - Must be able to read, write, speak, and comprehend English - Bilingual English and Spanish speaking - Degree preferred - Prior experience with ROI fulfillment preferred - Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred - Prior experience with EHR/EMR platforms preferred - Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred Company Overview - VRC Companies, LLC. dba Vital Records Control (VRC) is a national digital document management solutions leader. It was founded in 1988, and is headquartered in Memphis, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://vitalrecordscontrol.com/.