Note: The job is a remote job and is open to candidates in USA. Porch Group is a leading vertical software and insurance platform, and they are seeking a Quality Assurance Auditor. The Quality Assurance Auditor is responsible for conducting thorough audits of new agents, branch, and producer sign-ups within Salesforce to ensure data accuracy, compliance, and alignment with company policies and regulatory requirements.
Responsibilities
- Audit new agent, branch, and producer onboarding records in Salesforce for completeness and accuracy
- Review submitted documentation to verify required information is present and correctly categorized
- Check that onboarding workflows, approval processes, and escalation paths were properly followed
- Ensure compliance with internal policies, client requirements, and regulatory standards
- Identify data entry errors, missing documentation, and discrepancies in sign-up details
- Validate that all mandatory fields and templates are correctly used
- Track audit findings and maintain detailed logs of errors and inconsistencies
- Generate audit reports highlighting common issues, trends, and root causes
- Escalate critical discrepancies, compliance breaches, or recurring onboarding problems
- Participate in calibration sessions to ensure consistency in audit evaluations
- Recommend corrective actions and process improvements based on audit results
Skills
- Demonstrates strong auditing and analytical capability when reviewing Salesforce records and onboarding documentation, ensuring data accuracy and completeness
- Maintains a high level of attention to detail, consistently identifying discrepancies, missing information, or documentation errors within onboarding records
- Effectively interprets and applies onboarding policies, procedures, and compliance requirements when evaluating documentation and system entries
- Communicates audit findings clearly and professionally through written reports, summaries, and documented feedback
- Analyzes onboarding activity across agents, branches, or producers to identify recurring documentation issues, operational risks, or process gaps
- Exercises objective judgment and applies evaluation standards consistently to ensure fair and accurate audit outcomes
- Utilizes Salesforce and related onboarding systems efficiently to review records, validate documentation, and trace activity history
- Leverages Excel or other reporting tools to organize audit data, analyze trends, and support reporting of findings
- Experience working with global and/or US based business teams
- Excellent written and communication skills in English language
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
Benefits
- Paid initial training
- Ongoing training to help you develop in your role and career
- You’re working from home, but not alone! Your team is available in real-time to help you be successful!
- This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
Company Overview
- Porch Group is a vertical software platform for residential environments. It was founded in 2013, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.porchgroup.com.