**Join arenaflex, a leading provider of innovative solutions and services, as we continue to revolutionize the way we interact with our customers. As a Customer Service Coordinator - Direct Sales (Remote), you will play a vital role in supporting our inside and outside sales representatives, ensuring exceptional customer experiences, and driving business growth.**
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. With a strong focus on innovation, collaboration, and employee development, we offer a unique and rewarding work environment that fosters growth, creativity, and success. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our journey.
**Job Summary**
We are seeking an experienced Customer Service Coordinator - Direct Sales (Remote) to join our team in Massachusetts. As a key member of our customer service team, you will be responsible for increasing customer retention, managing revenue backlog, and providing exceptional customer service through process knowledge and program management implementation. You will also collaborate with internal and external cross-functional teams to ensure initiatives and customer needs are met on schedule.
**Responsibilities/Essential Functions**
* Increase customer retention through process knowledge and program management implementation
* Manage revenue backlog based on assignment
* Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners
* Create tutorials and facilitate customer meetings via webinars
* Interact and collaborate on a daily basis with internal/external cross-functional teams to ensure initiatives and customer's needs are met on schedule
* Pro-actively consult with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities
* Advanced knowledge in direct sales order entry system, value-added services, and all operational processes
**Knowledge/Skills/Abilities**
* Ability to facilitate and lead projects
* Experienced presentation skills
* Ability to take an analytical approach to problem-solving
* Strong resolution orientation with outstanding communication and customer service skills
* Strong communication skills/grammar
* Ability to work independently in a fast-paced and changing environment
* Strong computer skills required
* Microsoft Office knowledge required, including strong Excel, Outlook, Word, and Windows
**Working Environment**
* Remote work arrangement
* Collaborative and dynamic work environment
* Opportunity to work with a talented and diverse team
* Flexible work schedule to accommodate your needs
**Experience**
* College degree preferred and/or minimum 3 years of office experience
* Proven track record of success in customer service and sales
* Experience working in a fast-paced and dynamic environment
**Benefits**
* Comprehensive benefit programs and services, including medical, dental, vision, short and long-term disability, basic life insurance, and paid parental leave
* 401(k) plan with company match
* 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year
* 9 paid holidays throughout the calendar year
* Opportunity to grow and develop your career with arenaflex
**Compensation**
* Hourly rate: $20.00 - $22.00 per hour, depending on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors
**Location**
* Massachusetts
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Disclaimer**
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.