[Remote] QA & Documentation Specialist - PH

Note: The job is a remote job and is open to candidates in USA. Insight Therapy Solutions is a rapidly growing mental healthcare organization committed to enhancing the lives of individuals and communities by providing exceptional mental healthcare services. They are seeking a detail-oriented QA & Documentation Specialist to ensure the highest standards of quality in documentation processes related to patient care. This role involves reviewing and auditing records for compliance and collaborating with staff to resolve documentation issues. Responsibilities • Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment • Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines • Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues • Help develop QA Processes for other teams • Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed Skills • Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services • Ability to work independently in a remote setting • Ability to adapt to industry changes in policies and procedures • Detail-oriented and strong organizational skills • Strong interpersonal skills, including written and oral communication skills • Excellent English language proficiency, written and spoken • Ability to quickly learn, adapt and navigate different tools and resources • Strong analytical and data-gathering skills • Ability to work well with different personalities • Comfort dealing with ambiguity and the ability to work independently • Ability to work well within a team • Strong problem-solving skills with the capacity to quickly identify and address solutions to complex situations • Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines • Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues • Help develop QA Processes for other teams • Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed • Coaching experience is a plus • Experience in working remotely or in a BPO company is preferable • System Requirements: Desktop/Laptop: Your processor should be at least Intel Core i5 or higher or equivalent with 4GB of RAM (recommended 8GB) • Internet connection should have at least 10Mbps Benefits • Paid time off (PTO) • Paid U.S. holidays • Paid birthday leave • Monthly health stipend Company Overview • Insight Therapy Solutions is a mental health clinic that focuses on medication management, psychotherapy, and psycho-social rehabilitation. It was founded in 2012, and is headquartered in Nevada, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.insighttherapysolutions.com.