Join Our Team and Make a Difference in Healthcare
We're seeking a highly motivated and customer-focused Financial Clearance Representative Associate to join our team at Optum, in strategic partnership with Allina Health. As a remote employee, you will have the flexibility to work from home and be part of a dynamic team that is dedicated to improving health outcomes and advancing health equity on a global scale.
In this role, you will be responsible for completing the financial clearance process, creating a positive first impression for patients, their families, and external customers. You will articulate complex information in a clear and concise manner, ensuring that patients and their families understand their financial responsibilities and what to expect from our services.
You will work collaboratively with medical staff, nursing, ancillary departments, insurance payers, and other external sources to assist families in obtaining healthcare and financial services. If you reside near Minneapolis, MN, you'll enjoy the flexibility to telecommute and take on new challenges while making a meaningful impact on the communities we serve.
Key Responsibilities:
- Perform financial clearance processes, including interviewing patients and collecting necessary information for pre-registration
- Educate patients on pertinent policies, such as Patient Rights, HIPAA information, and consents for treatment
- Verify insurance eligibility, complete automated insurance eligibility verification, and document information in Epic
- Confirm patient insurance coverage, benefits, and limitations, and provide proactive price estimates
- Inform families with inadequate insurance coverage about financial assistance programs and refer them to financial counseling
- Review and analyze patient visit information to determine authorization needs and secure authorization prior to service
- Mentor less experienced team members on revenue cycle, payer issues, and policy issues
- Meet and maintain department productivity and quality expectations
What You'll Need:
- High School Diploma / GED (or higher)
- 6+ months of experience with Insurance and Benefit Verification, Pre-experience with Registration and/or Prior Authorization activities in healthcare business office/insurance operations
- Intermediate level of proficiency in Microsoft Office Products
- 18 years or older
Preferred Qualifications:
- Associate degree or Vocational degree in Business Administration, Health Care Administration, Public Health, or Related Field of Study
- Experience working with clinical staff
- Previous experience working in outpatient and/or inpatient healthcare settings
- Experience working with clinical documentation and patients' clinical medical records
Soft Skills:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We believe in diversity, equity, and inclusion, and we're dedicated to mitigating our impact on the environment. If you're passionate about making a difference in healthcare, we want to hear from you. Apply now to join our team as a Remote Financial Clearance Representative Associate!
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