Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company that operates more than 20 contact centers within the continental United States and Canada, providing a vast range of services to optimize customer support. The Bilingual French/English Customer Service Agent will handle calls regarding donations and services for religious organizations, providing high-level customer service solutions and maintaining records of customer interactions.
Responsibilities
- Manage large amounts of inbound calls and make consistent outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
- Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training
- Flexibility with scheduling and work hours
- Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
- Must be able to speak, read, and write in English and French
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children
Company Overview
- AnswerNet is a telecommunications company specializing in call center services. It was founded in 1998, and is headquartered in Willow Grove, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://answernet.com.