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About arenaflex – Pioneering the Future of Insurance Through Data
arenaflex, a flagship subsidiary of a globally recognized financial conglomerate, is on a multi‑year technology transformation journey aimed at redefining the customer experience across the insurance industry. By eliminating friction between customers, partners, marketplaces, segments, and channels, arenaflex is building a world‑class, data‑driven ecosystem that empowers every touchpoint with real‑time insights and frictionless interactions. Our ambition is to become the industry’s benchmark for a seamless, personalized insurance experience powered by cutting‑edge technology.
Why This Role Matters
As the Principal Product Manager – Customer Data Platform (CDP), you will be the visionary architect and execution champion behind arenaflex’s CDP roadmap. This platform will unite disparate data sources, delivering a single, trustworthy view of each customer. The CDP will support operational and analytical use cases across sales, claims, servicing, marketing, fraud prevention, and more. Your work will translate complex data challenges into intuitive, self‑serve solutions that enable product‑led growth and empower business professionals—no coding required.
Key Responsibilities
- Strategic Collaboration: Partner with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to uncover critical use cases and segmentation needs.
- Stakeholder Translation: Convert stakeholder data requirements into clear, actionable user stories for Data & Analytics, technical, and engineering teams.
- Implementation Blueprint: Craft a comprehensive CDP implementation strategy that aligns with product objectives and customer‑success goals.
- Data Source Expansion: Identify, evaluate, and onboard new internal and external data sources to enrich the CDP ecosystem.
- Identity Resolution Evolution: Advance deterministic and probabilistic identity resolution models to improve match rates and data quality.
- Self‑Serve Enablement: Build query tools, segment builders, and self‑service dashboards that empower business users to answer their own questions.
- Subject Matter Expertise: Serve as the go‑to authority on the CDP, curating user stories that resonate with both business and data engineering audiences.
- Roadmap Development: Define product roadmaps, prioritize features, and make trade‑off decisions that balance business impact with technical feasibility.
- Scrum Leadership: Lead 1‑2 agile squads, ensuring alignment on mission, cadence, and delivery of high‑value increments.
- Data‑Driven Decision Making: Leverage qualitative and quantitative metrics to measure outcomes, inform roadmap adjustments, and demonstrate ROI.
- Executive Presentation: Articulate vision, progress, and priorities to senior leadership, building consensus and securing resources.
- End‑to‑End Ownership: Own business models, success metrics, and strategic project execution from conception through launch.
- Advocacy & Enablement: Educate product managers and business lines on CDP capabilities, championing adoption across arenaflex.
- VUVF Framework Application: Ensure solutions are Valuable, Viable, Usable, and Feasible, delivering real impact for customers and engineers alike.
Essential Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- 7+ years of product management experience, with at least 4 years leading Customer Data Platform initiatives.
- Deep technical familiarity with modern data stack technologies: Graph databases, Cassandra, ADLS (Iceberg), Snowflake, Kafka, Flink, Elasticsearch, and identity‑resolution tools such as Rosette or GraphQL.
- Proven track record of building and executing product strategies that deliver measurable business outcomes.
- Exceptional strategic thinking, analytical, and problem‑solving abilities.
- Strong communication and interpersonal skills; adept at influencing senior leaders and cross‑functional teams.
- Hands‑on experience with CDP, Reverse ETL, Data Warehouse, or Integration‑as‑a‑Service products.
- Fluency in data concepts (unique identifiers, APIs, ETL pipelines) and ability to translate them for non‑technical audiences.
- Demonstrated skill in sourcing, analyzing, and presenting both quantitative and qualitative data.
- Excellent written communication—clear, concise, and jargon‑free.
- Self‑starter mindset with a high level of initiative and ownership.
- Deep knowledge of customer data integration, identity resolution, and competitive landscape.
Preferred Qualifications
- Experience in the insurance industry or related regulated sectors.
- Engineering background (e.g., software development, data engineering) that enhances technical credibility.
- Exposure to AI/ML‑driven identity matching or predictive analytics.
- History of leading large‑scale, enterprise‑wide data transformation programs.
Core Skills & Competencies
- Product Vision & Roadmapping: Ability to craft a compelling future state for data platforms and translate vision into actionable plans.
- Agile Leadership: Skilled at guiding Scrum teams through iterative delivery while maintaining focus on strategic objectives.
- Data Literacy: Strong grasp of data modeling, governance, and compliance considerations in a highly regulated industry.
- Customer‑Obsessed Mindset: Deep empathy for end‑users, driving solutions that solve real pain points (e.g., “Do I use first_name or firstName?”).
- Stakeholder Management: Proven ability to align diverse groups—engineering, analytics, marketing, operations—around a common data agenda.
- Analytical Rigor: Comfortable designing experiments, A/B testing, and KPI dashboards to gauge product impact.
- Strategic Influence: Experience presenting to C‑suite executives, securing buy‑in, and navigating organizational politics.
Career Growth & Learning Opportunities
At arenaflex, you will join a high‑visibility function that reports directly to the Senior Director of CDP & Identity. The role offers a clear trajectory toward senior leadership positions such as Director of Data Products, VP of Customer Analytics, or Chief Data Officer. You will gain exposure to:
- Enterprise‑wide data governance initiatives.
- Advanced identity‑resolution techniques leveraging AI/ML.
- Cross‑functional collaborations with senior leaders across all business units.
- Mentorship programs that pair you with data‑centric executives.
- Continuous learning budgets for certifications (e.g., SnowPro, AWS, Azure Data Engineer).
Work Environment & Culture at arenaflex
arenaflex fosters a collaborative, innovative, and inclusive workplace where curiosity is rewarded and bold ideas are celebrated. Our culture is built on:
- Collaboration: Open‑door policies, cross‑team hackathons, and shared ownership of outcomes.
- Innovation: Dedicated time for experimentation, access to cutting‑edge technology stacks, and rapid prototyping environments.
- Diversity & Inclusion: A commitment to hiring, retaining, and promoting talent from varied backgrounds, ensuring every voice is heard.
- Work‑Life Integration: Flexible work arrangements, remote‑first options, and generous paid time‑off policies.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base salary range: $128,000 – $224,000 annually, commensurate with experience and market factors.
- Performance‑based bonuses and equity grants aligned with company success.
- Comprehensive medical, dental, and vision coverage with no waiting period.
- Generous paid vacation, sick leave, and parental leave policies.
- 401(k) retirement plan with company match.
- Tuition reimbursement and professional development allowances.
- Paid training, certifications, and licensure support.
- Employee assistance programs, wellness initiatives, and mental‑health resources.
Equal Opportunity & Inclusion
arenaflex is an equal‑opportunity employer. We evaluate all candidates based on merit, qualifications, and fit for the role, without regard to race, color, religion, national origin, age, gender, sexual orientation, gender identity, disability, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities.
Ready to Shape the Future of Insurance Data?
If you are a forward‑thinking product leader who thrives at the intersection of data, technology, and customer experience, we invite you to join arenaflex’s pioneering CDP team. Your expertise will directly influence how millions of customers interact with insurance products, making their journeys smoother, smarter, and more rewarding.
Take the next step in your career and help us build the ultimate data experience for a data‑driven, customer‑centric future.
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