Job Description:
• Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth.
• Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components.
• Owns the delivery coordination function across all projects, ensuring consistent execution, operational discipline, and accurate project data that supports delivery performance, financial forecasting, and customer outcomes.
• Define and enforce delivery coordination standards across all projects.
• Establish and maintain project governance frameworks (RAID, reporting, documentation, etc.).
• Ensure project data integrity supports accurate P&L reporting.
• Oversee special projects, as assigned, by providing data analytics, project planning and effective execution.
• Leads project meetings, reviews status and escalates issues for corrective action.
• Oversees the completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support.
• Triage and delegate project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers.
• Proactively identify project blockers and risks and flags them to the project team.
• Develop and ensure maintenance of issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc.
• Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication.
• Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met.
• Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners.
• Provide timely and accurate project updates to leadership and external partners.
• Gather and analyze project data and propose efficient ways to expedite project delivery.
Requirements:
• 6+ years of experience working with internal clients and business units within an IT environment. 2+ years of people management and/or lead experience.
• Previously demonstrated ability to guide, mentor and influence a team of Project Coordinators and/or similar roles.
• Experience working with JIRA, Confluence or similar tools, required.
• Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service.
• In-depth understanding of project management concepts.
• Experience with budgeting, forecasting, SOW and resourcing
• Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude.
• Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas.
• Excels at working independently and in a team environment with internal cross-functional teams.
Benefits:
• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club