Experienced Bilingual Customer Service Representative – Spanish-English – Remote Opportunity in New York State
**Job Description:**
Join the blithequark Team and Ignite Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join the blithequark team as a Bilingual Customer Service Representative – Spanish-English. As a remote employee working from the comfort of your own home in New York State, you'll be part of a dynamic team that's dedicated to bringing humanity to business.
**About blithequark:**
At blithequark, we're more than just a company – we're a community of passionate individuals who share a common goal: to make customers happy. Since our inception, we've been helping leading brands build engaged, pleased, and profitable customer experiences powered by our unique blend of humanity and technology. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, and we're committed to continuing our mission of delivering exceptional customer experiences.
**Our Culture:**
Our employees have spoken, and they've given us a resounding thumbs-up! We're proud to be a Great Place to Work certified company in the United States, and our inclusive culture and community-minded organization are just a few reasons why. We believe in giving back, and we encourage our employees to do the same. Our global team of curious lifelong learners is guided by our company values, and we're committed to supporting your career and professional development every step of the way.
**What You'll Be Doing:**
As a Bilingual Customer Service Representative – Spanish-English, you'll be the face of blithequark, providing exceptional customer service to our clients. Your primary responsibilities will include:
Key Responsibilities:
- Answering incoming communications from customers in a timely and professional manner
- Conducting research to provide accurate and helpful answers to customers' questions
- Resolving escalated or complex customer issues with empathy and a solution-focused approach
- Providing product or service knowledge to customers, either through phone calls, emails, or chats
**What You Bring to the Role:**
To succeed in this role, you'll need:
Essential Qualifications:
- At least 1 year of customer service experience
- High school diploma or equivalent
- Excellent written and verbal communication skills in Spanish and English
- Computer experience and a high-speed internet connection (>25mbps)
**Preferred Qualifications:**
While not required, the following qualifications would be a plus:
- Previous experience in a customer-facing role, preferably in a call center or customer service environment
- Knowledge of customer service software and technology
- Fluency in additional languages, such as Portuguese or French
**What You Can Expect:**
As a member of the blithequark team, you can expect:
Benefits and Perks:
- A supportive and inclusive work environment that values diversity and promotes career growth
- A base wage starting at $19.92, with performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
- Access to 1000s of free courses and training programs to support your career growth and development
- A dynamic and global team of curious lifelong learners who share a passion for customer service and making a difference
**A Bit More About Your Role:**
We're committed to ensuring you have the skills and support to succeed in your role. From your first day in training to ongoing coaching and engagement, we'll be with you every step of the way. Our TTEC community is here for you as one dynamic, global family, and we're excited to welcome you to the team!
**About the Team:**
You'll report to a Team Leader who will provide guidance and support to help you succeed in your role. As a member of our team, you'll contribute to the success of the customer experience and the overall success of the team.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Visit our website to learn more about blithequark and our commitment to customer service excellence.
Apply Now
We look forward to welcoming you to the blithequark team!
Apply Now