IT Support Specialist – Tier 1
Location: Remote
Compensation: $45,000–$52,000 annually (based on experience)
Our Story: Physician Care Centers (PCC) is a growing healthcare MSO with 70+ value-based primary care clinics across five states, dedicated to improving patient outcomes.
The Role: We’re seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization. You’ll manage Tier‑1 requests, support onboarding/offboarding, and help transition IT operations in-house.
What You’ll Do:
- Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.).
- Manage new hire IT commissioning and account deactivation fordepartingstaff.
- Coordinate receipt, logging, and re‑issuance of returned equipment.
- Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting.
- Remote into user systems across multiple states to provide hands‑on support.
- Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles
- Translate troubleshooting steps into clear, repeatable documentation for internal use.
- Help standardize IT processes as PCC transitions to an in-house support model.
- Other relevant duties as assigned by management
What We’re Looking For:
- 1–2+years of IT support experience (help desk, service desk, or similar).
- Experience with Windows, Microsoft 365,SharePoint, Intune, Teams ecosystem.
- Familiarwith remote support and ticketing systems.
- Strong communication, documentation, and problem‑solving skills.
- Highly organized, accountable, and comfortable working independently in a remote setup.
Nice to Have:
- Experience with Intune orDevice management
- Experience with healthcare systems or EHRs (Athena One preferred)
Why Join PCC?
- Impactful role in a mission‑driven organization.
- Competitive salary and long‑term growth potential.
- Help build a growing IT function from the ground up