Title: HR Time Management Analyst
Location: REMOTE
Duration: 11+ Months contract
Job Description
Supports the Time and Attendance system for the North America employee population, serving approximately 15k end users. Provides end-user support, completes all historical time edits, and executes time file close procedures in support of payroll close cycles.
Key Responsibilities:
Maintain incoming request in Service Now ticket system.
Complete historical edits for pay, attendance and leave.
Complete accrual updates requested by HR.
Generate and create ad hoc reports as requested.
Complete mass group edits as needed.
Troubleshoot access issues sent in by employee, managers.
Pay period close procedures - Sign off and process SAP timefiles for Payroll.
Keep necessary documentation to stay SOX compliant.
Maintain queries from call center phones.
Be the liaison between HR and Superusers for enhancements.
Works with end users and provide training as needed.
Performs audits.
Key Skills:
Experience supporting enterprise software applications preferred but not required (eTime/Kronos-UKG/Payroll/Time and Labor preferred)
Strong Customer Support Excellence skills focusing on:
Delivering support within agreed timelines to high standard
Excellent verbal and written communication skills
Excellent ability to organize, prioritize and multitask.
Team oriented with the ability to work independently.