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Role Description
We’re looking for a Telepharmacy Support Specialist Supervisor to oversee daily Support team operations, manage scheduling, and help maintain service quality. This role combines leadership, communication, training support, and hands‑on staffing coverage (up to 60%).
• Oversee daily Support staff workflow and performance
• Create and manage monthly schedules; coordinate sick/vacation coverage
• Serve as liaison between TSS staff and TSS Manager
• Support training for new hires and existing staff
• Communicate team needs, updates, and company initiatives
• Assist with on‑call rotation and obtain multi‑state licenses as needed
• Provide flexible availability, including emergency support
Qualifications
• National Pharmacy Technician Certification + at least one active state license
• Level II or higher
• Ability to work 2nd/3rd shifts
• Strong communication, organization, and independent work skills
• Proficiency with Google Workspace or similar tools
• Knowledge of HIPAA and company policies
• Preferred: MTM certification, ASHP membership, experience in med rec, tech order entry, or PIS queue monitoring.
Requirements
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 51,600 - 86,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
Benefits
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including:
• Medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
Company Description
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.