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Role Description
This role involves providing telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols.
• Provide telephone triage and advice to callers to assist them in making timely medical decisions
• Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
• Promptly complete confidential medical records as per company documentation standards
• Provide clear and concise information and direction during patient encounters
Qualifications
• Completion of a recognized Nursing program
• Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
• An active license in CA is required, along with active compact license in your home state
• Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request
• Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset
• Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset
• Strong communication skills
• Strong clinical assessment skills
• Strong computer skills within a Windows environment and keyboarding ability
• Bilingual English/Spanish will be considered an asset
Requirements
• Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion
• Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
• Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired USB headset and high-speed internet)
• Participation (via telephone or video) in staff meetings
• Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements
• Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts
• Our current major hiring need is for shifts that would fall between 06:00am ET and 22:00pm ET daily
• Work every other weekend, option to work additional weekends also available
• Must possess a compact nursing license and a California license
Benefits
• Collaborative company culture and a welcoming team
• Opportunity to practice nursing skills from home