[Hiring] Retirement Case Administrator @Conduent

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Retirement Case Administrator, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. • Administrators will be assigned retirement cases daily and will log them • Make a 10-day courtesy call to ensure participant receives pension package • Offer to assist participant with completing pension package • Set expectations for payment processing • Responsible for cases from beginning to end when first payment is processed • After payment processes, administrator will close the case Qualifications • Previous call center experience • Retirement/pension knowledge preferred • Strong written and verbal communication skills • Attention to detail Requirements • Must be able to successfully complete a background check and drug screening • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router Benefits • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time