Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a global technology and services leader, as a Technical Support & Customer Service Representative. In this role, you'll have the opportunity to work from home, providing top-notch support to our clients while growing your skills and career with our innovative company.
**About arenaflex**
arenaflex is a forward-thinking organization that values its people and fosters a culture of inclusivity, diversity, and belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and driving business success through technology and innovation.
**Career Growth and Personal Development**
At arenaflex, we believe in empowering our employees to reach their full potential. As a Technical Support & Customer Service Representative, you'll have access to comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth and development, you'll have opportunities to advance your career and achieve your goals.
**Key Responsibilities**
As a Technical Support & Customer Service Representative, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver and offering additional products and/or services
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**What's in it for you?**
As an arenaflex employee, you'll enjoy:
* A starting wage between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If you're ready to take your career to the next level and join a dynamic team of game-changers, apply today! As a Technical Support & Customer Service Representative at arenaflex, you'll have the opportunity to grow your skills, advance your career, and make a real impact on our clients' businesses.
**Apply Now!**
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
**Mission**
Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
**Company Overview**
We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fueled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of arenaflex. arenaflex CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.