Welcome to arenaflex
At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support you personally and professionally. Our goal is to provide the world's best customer experience every day, with integrity and in an environment where everyone feels seen, heard, and valued.
About the U.S. Consumer Services Team
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S. This includes our premium, co-brand, cash back, and lending portfolios, as well as our Membership Rewards, Global Travel & Lifestyle Services, and the Centurion Lounge network. Our team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
About the U.S. Consumer Marketing Team
The U.S. Consumer Marketing team is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world-class marketing for our differentiated products and services. Our goal is to drive demand and inspire engaged card members across the customer lifecycle.
About the Cobrand Partnership Marketing Team
The Cobrand Partnership Marketing Team within Consumer Marketing Services is focused on driving growth and engagement amongst our largest co-brand partners. The team is responsible for creating and delivering marketing campaigns that drive growth and best-in-class customer experiences for partner channels.
Job Summary
We are seeking an experienced Senior Analyst, Co-Brand Customer Analytics & Cross-Channel Innovation to join our team. In this role, you will play a pivotal role in data-driven decision making and strategic growth for the portfolio. You will be responsible for managing new data, capabilities, and channel innovation initiatives, as well as leading critical reporting deliverables, including monthly performance decks and in-depth campaign analyses for the Customer Loyalty channels.
Key Responsibilities
- Support new and ongoing data, capabilities, and channel innovation initiatives, documenting and effectively tracking project timelines, stakeholder alignment, and delivery milestones.
- Manage capabilities roadmap, identifying key opportunities to unlock growth and efficiencies, and support annual tech planning process.
- Deliver accurate, timely, and insightful reporting and campaign analyses that inform strategic decisions, ensuring clear communication of insights to leadership and stakeholders.
- Build and maintain reliable forecasting models and lead monthly/annual submissions to anticipate accurate portfolio and channel performance trends.
- Identify opportunities for growth and efficiency across channels through data analysis.
- Collaborate effectively with cross-functional teams, such as acquisition, product management, product development, technology, and external partners.
- Oversee budget planning and tracking to ensure efficient utilization.
Essential Qualifications
- 2+ years of marketing and/or tech project management experience.
- Strong relationship-building and partner management skills, with the ability to interact with internal and external partners at various levels across the organization.
- Comfortable managing data and proven ability to derive insights from it.
- Highly analytical, showcasing a high degree of business acumen and critical thinking, with the ability to synthesize data into actionable insights.
- Develops high-quality presentations to effectively communicate learnings with key stakeholders.
- Passion for marketing/tech and an innovative, creative thinker with the ability to think outside the box.
- Desire to join a high-profile, results-oriented, and dynamic team.
- Self-motivator who takes initiative, learns, follows up, and identifies new approaches.
- Passion for "solving puzzles" and simplifying complex issues.
- Strong organizational and analytical skills, with keen attention to detail.
- Ability to multitask and operate effectively under changing conditions.
- Excellent written and verbal communication skills.
- BA/BS degree preferred.
Preferred Qualifications
- Experience with data analysis and reporting tools.
- Knowledge of marketing automation platforms and CRM systems.
- Experience with project management tools and methodologies.
- Certification in data analysis or marketing analytics.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development programs, including leadership development, mentorship, and career coaching. Our goal is to help you achieve your career goals and reach your full potential.
Work Environment and Company Culture
At arenaflex, we are proud of our unique and inclusive company culture. We believe in creating an environment where everyone feels seen, heard, and valued. We offer a range of benefits and programs to support our colleagues' physical, financial, and mental well-being, including flexible working arrangements, parental leave, and access to wellness centers and counseling services.
Compensation, Perks, and Benefits
We offer a competitive salary range of $55,000 to $105,000 per year, depending on experience and location. We also offer a range of benefits, including bonus incentives, retirement savings matching, and comprehensive medical, dental, and vision insurance. Our goal is to provide a total rewards package that supports our colleagues' overall well-being and helps them achieve their career goals.
Conclusion
If you are a motivated and analytical professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Analyst, Co-Brand Customer Analytics & Cross-Channel Innovation position at arenaflex. This is a unique opportunity to join a dynamic and results-oriented team and make a meaningful impact on our business. We look forward to hearing from you and exploring how you can contribute to our success.