Are you passionate about delivering exceptional patient experiences and making a positive impact in the lives of others? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Pharmacy Customer Service Associate!
At arenaflex, we are committed to providing our customers with a distinctive and delightful experience that sets us apart from the competition. As a Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing courteous, friendly, and efficient service to our customers. You will be the face of our pharmacy, and your exceptional customer service skills will make a lasting impression on our customers.
**Key Responsibilities:**
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
* Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and taking customer to OTC aisle when possible to assist in locating products.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested, processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures, maintains respectful relationships with coworkers.
**Essential Qualifications:**
* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
* Basic math skills, with the ability to accurately handle cash and process transactions.
* Ability to lift up to 25 pounds, with frequent standing, walking, and bending.
* Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
**Preferred Qualifications:**
* Previous experience in a pharmacy or retail environment, with a strong understanding of pharmacy operations and procedures.
* Knowledge of pharmacy systems and software, with the ability to learn and adapt to new systems.
* Experience with customer service, with a strong focus on delivering exceptional customer experiences.
* Ability to work independently, with a strong sense of initiative and self-motivation.
* Strong problem-solving skills, with the ability to think critically and resolve complex issues.
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
* Basic math skills, with the ability to accurately handle cash and process transactions.
* Ability to lift up to 25 pounds, with frequent standing, walking, and bending.
* Strong problem-solving skills, with the ability to think critically and resolve complex issues.
* Ability to learn and adapt to new systems and procedures, with a strong focus on continuous learning and professional development.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program, with opportunities for professional development and career advancement.
* As a Pharmacy Customer Service Associate, you will have the opportunity to work closely with pharmacists and other healthcare professionals, gaining valuable experience and knowledge in the field of pharmacy.
* arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for growth and development in a dynamic and fast-paced industry.
* Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced environment, with a strong focus on delivering exceptional customer experiences.
* Our pharmacy team is dedicated to providing high-quality patient care, with a strong focus on safety, accuracy, and efficiency.
* arenaflex is committed to creating a supportive and inclusive work environment, with opportunities for growth and development in a dynamic and fast-paced industry.
* Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on teamwork and collaboration.
**Compensation, Perks, and Benefits:**
* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
* Our comprehensive benefits package includes opportunities for professional development and career advancement, with a strong focus on continuous learning and growth.
* arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for growth and development in a dynamic and fast-paced industry.
* Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on teamwork and collaboration.
**Conclusion:**
If you are passionate about delivering exceptional patient experiences and making a positive impact in the lives of others, we invite you to join our arenaflex team as a Pharmacy Customer Service Associate! As a Pharmacy Customer Service Associate, you will play a vital role in achieving our goal of delivering exceptional customer experiences, while working in a dynamic and fast-paced environment with opportunities for growth and development. Apply today to join our team and start making a difference in the lives of our customers!