Are you a customer service enthusiast looking for a flexible and rewarding part-time opportunity to work from the comfort of your own home? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a dynamic and growing company that values hard work, commitment, and growth.
At arenaflex, our purpose is to make it easier for everyone to enjoy more sports and outdoors. We're passionate about creating a workplace environment that fosters a culture of excellence, innovation, and teamwork. As a part-time Customer Care Team Member, you'll play a vital role in delivering exceptional customer experiences and helping us achieve our mission.
**About the Role**
As a Customer Care Team Member, you'll be responsible for providing top-notch support to our customers through various channels, including phone, chat, and email. You'll be the face of arenaflex, and your interactions will shape the customer's perception of our brand. We're looking for someone who is passionate about customer service, has excellent communication skills, and can think on their feet.
**Responsibilities**
* Answer incoming customer contacts (calls, chats, emails) in a professional and courteous manner
* Respond to customer inquiries through multiple channels, as needed
* Research and troubleshoot problems and provide resolutions by using available resources
* Provide customers with product and service information
* Identify and escalate priority issues
* Follow-up with customers, when necessary
* Document customer contacts, as required
* Develop a thorough understanding of arenaflex policies, procedures, and safety rules
* Duties may change; team member may be required to perform other duties as assigned
**Requirements**
* High school diploma or equivalent required
* 6+ months experience in a customer service-related role required
* Experience in an Omni Channel Contact Center environment preferred
* Previous Work at Home experience preferred
* Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
* Maintain the customer's perspective as a driving force behind activities
* Strong analytical, problem-solving, and creative thinking skills
* Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
* Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
* Ability to toggle multiple web browsers, with dual monitors
* Excellent keyboarding skills
* Self-motivated and able to work independently and within a team setting
* Knowledge of customer service principles and best practices
* Familiarity with arenaflex's product lines preferred
* Bilingual (Spanish and English speaking) a plus
**Home Office Requirements**
* Broadband internet connection (Cable, DSL, or Fiber) must be in place before starting
* No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
* Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
* At least 4 GB of available RAM
* Data Usage 1024 GB (1 Terabyte)
* 1 compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
* Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
**Physical Requirements & Attendance**
* Acceptable level of hearing and vision to perform job duties
* Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
* Available to work weekends and all holidays except for Christmas Day
**What We Offer**
* Competitive hourly rate
* Flexible part-time schedule
* Opportunity to work from home
* Comprehensive training program
* Ongoing support and feedback
* Career growth opportunities
* Learning benefits
* Work environment that values hard work, commitment, and growth
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
If you're passionate about customer service, have excellent communication skills, and are looking for a flexible and rewarding part-time opportunity, apply now to join our team at arenaflex!