At arenaflex, we're on a mission to revolutionize the retail media landscape by providing unparalleled insights and innovative solutions to our clients. As a Manager of Customer Insights on our Retail Media Network, you'll play a critical role in driving business growth, optimizing media investments, and elevating client understanding of our customers. If you're a seasoned professional with a passion for data-driven decision-making and a knack for storytelling, we want to hear from you.
**Your Impact**
As a Manager of Customer Insights, you'll engage directly with our clients to review their media investments, identify areas for optimization, and develop strategies to grow their business at arenaflex. You'll work closely with our sales and account management teams to formulate media strategies, develop test and learn plans, and deliver actionable insights that drive business results. Your expertise will be sought after by internal partners and external clients alike, and you'll be responsible for elevating their understanding of our customers through data-driven storytelling.
**What You'll Do**
* Develop annual strategic learning plans for our business(es) supported, aligning with arenaflex's overall goals and objectives
* Lead Quarterly Business Review Process with our top clients, providing actionable insights and recommendations for future media investments
* Serve as the subject matter expert for media performance reporting, synthesizing disparate data from multiple sources into strategic recommendations for future media investments
* Regularly deliver these recommendations to internal leadership (VP+) and external vendor-partners of all levels, ensuring seamless communication and collaboration
* Oversee the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
* Tell data stories that support other key deliverables, such as sales pitches and case studies, showcasing arenaflex's expertise and thought leadership
* Oversee omnichannel advertising efforts, aggregating all sources of insights to support other client-facing teams (e.g., sales and account management)
* Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, ensuring that arenaflex's solutions meet the evolving needs of our clients
* Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the whole of the arenaflex retail media business, especially in key forums with leadership, to highlight the state of the arenaflex customer
**Essential Qualifications**
* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
* 5 years of experience in insights and analytics, with a focus on retail media or general media analytics
* Proven experience in analytical, decision-making, and project management, with a track record of delivering results-driven insights
* Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
* Experience with A/B testing and experimentation, with a focus on driving business growth and optimization
* Proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel) and experience working with data visualization tools (e.g., Tableau, Power BI, Sequel)
**Preferred Qualifications**
* Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA)
* Proven experience leading teams and driving business impact, with a focus on retail media or general media analytics
* Experience managing global teams and collaborating with cross-functional stakeholders to drive business growth
* Experience working in a retail environment, with a focus on customer insights and analytics
* Proficiency in working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics)
**About arenaflex**
arenaflex is a leading home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.
**Compensation and Benefits**
* Competitive salary range: $95,500.00 - $159,200.00 annually
* Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law
**Why Join arenaflex?**
* arenaflex is a leader in the retail media landscape, with a focus on innovation, customer insights, and business growth
* arenaflex offers a dynamic and collaborative work environment, with opportunities for professional growth and development
* arenaflex is committed to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Take the Next Step**
If you're a seasoned professional with a passion for data-driven decision-making and a knack for storytelling, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story.