**Join arenaflex's dynamic team and embark on a rewarding career journey as a Loyalty Customer Care Representative. Work from the comfort of your own home, enjoy a competitive hourly rate of $17, and experience the thrill of making a meaningful impact on customers' lives.**
**About arenaflex**
arenaflex is a global leader in loyalty marketing, renowned for delivering market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we consistently rank as an industry leader by Forrester. Our loyalty programs reach over 330 million consumers worldwide, fostering deep brand partnerships and a niche in the loyalty space where outcomes matter most.
**Our Mission and Values**
At arenaflex, we're driven by a mission to grow enterprise value through loyalty for our clients. Every role within our organization has a purpose and contributes directly to achieving this mission. We're a values-driven company that values leadership, ownership, and a high-trust, transparent work environment. Our hybrid work setup, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud.
**The arenaflex Contact Center Team**
As a member of our Contact Center team, you'll have the unique opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Join our winning team where you'll consistently leverage your superior communication skills in the loyalty marketplace.
**Key Responsibilities**
* Learn specific client loyalty program guidelines
* Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
* Approach each day with a positive, professional, customer-centric, and team-oriented attitude
* Act with integrity at all times
* Communicate in a clear, concise, and helpful manner both verbally and in writing
* Take ownership of customer inquiries while working toward a resolution
* De-escalate as necessary through effective communication and problem-solving skills
* Efficiently use all internal systems and resources
* Work independently without the heavy need to rely upon your team or supervisor
* Adhere to schedules and company policies and procedures
* Escalate any issues or concerns that are unable to be resolved through normal efforts
**What You Need to Be Successful**
* High school diploma or equivalent required
* Ability to attend a 7-week Training Program (remotely) with 100% attendance
* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* 1+ year of customer service experience (or equivalent experience)
* Strong customer service orientation with external/internal customers
* Collaborative nature to work within assigned team
* Good problem-solving ability to effectively guide customers through solutions
* High level of accuracy and attention to detail
* A "whatever it takes" attitude to care for customers
* Ability to be flexible regarding changes in work processes and environment
* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
* Strong verbal, written, and listening communication skills
* Flexibility with scheduling, including weekends
* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
* 2+ years of customer service experience preferred
* Strong home Wi-Fi connection, and quiet home office environment
**Our Teammates Are at the Heart of Everything We Do**
At arenaflex, we prioritize our teammates' mental and physical health. We offer robust health insurance and benefits options, free fitness programs like PeerFit, and generous vacation time for yourself. We support your health needs fully, recognizing that happy teammates are essential to our success. For those seeking career growth, arenaflex is the perfect place. We've developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey.
**arenaflex: A Place for All**
We don't just accept differences – we celebrate them! Employment at arenaflex is based solely on a person's merit and qualifications, directly related to professional competence. We're fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day.
**Join arenaflex Today!**
If you're a customer service professional with a passion for loyalty marketing, we invite you to apply for this exciting opportunity. Work from home, enjoy a competitive hourly rate of $17, and experience the thrill of making a meaningful impact on customers' lives. Apply now and become a part of arenaflex's dynamic team!