At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're passionate about empowering patients to manage their health and treatment at home. Our team is comprised of compassionate and knowledgeable professionals who are committed to delivering exceptional patient care and support.
We're seeking an experienced Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in Murray. As a key member of our team, you'll play a vital role in serving our customers, providing education and support, and ensuring that our patients receive the best possible care.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to delivering high-quality medical products, services, and outstanding customer care.
**Overview and Responsibilities**
**Summary**
We're seeking a dedicated and compassionate Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you'll be responsible for providing exceptional customer service, education, and support to our patients. You'll work closely with our patients to resolve questions and concerns, verify patient demographics, and ensure that our patients receive the best possible care.
**Key Responsibilities**
* Acts as a patient advocate to resolve questions or concerns
* Collects patient, source information, and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Identifies and resolves problems in a timely manner
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high-volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
**Essential Qualifications**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment
* Experience in the medical field and administrative record management
* Strong customer service background
* Basic computer and internet skills
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
**Preferred Qualifications**
* Knowledge of billing reimbursement and insurance policies and requirements
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of medical billing practices
* Medical terminology
* Multi-tasking and attention to detail
**Skills and Competencies**
* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Work Environment and Company Culture**
* Work from home after successful completion of in-office training and meeting expectations with management approval
* Monday to Friday, 8:30am to 5pm
* Collaborative and supportive team environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
* Pay starting at $15.50 per hour
* Monthly bonus program opportunity with potential unlimited earnings
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities and Learning Benefits**
* Opportunities for growth and development in a dynamic and supportive team environment
* Recognition and rewards for outstanding performance
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.