Job Summary
Blithequark is seeking a highly skilled and experienced Technical Support Specialist to join our Technology Services Group (TSG) team. As a Technical Support Specialist, you will provide daily technical support for network infrastructure and internal workplace systems software and hardware. You will be responsible for installing, configuring, and troubleshooting desktop systems, workstations, servers, and network issues. If you have a passion for delivering exceptional technical support and have a strong background in IT, we encourage you to apply for this exciting opportunity.
About Blithequark
Blithequark is a leading organization that values innovation, teamwork, and customer satisfaction. We are committed to providing a work environment that is free from discrimination, harassment, and reprisal. Our company culture is built on the principles of respect, integrity, and accountability. We offer a comprehensive benefits package, including competitive salary, bonuses, and opportunities for career growth and development.
Key Responsibilities
- Provide daily technical support for network infrastructure and internal workplace systems software and hardware
- Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues
- Maintain passwords, data integrity, and file system security
- Provide technical support to PC system users and answer questions or resolve PC issues for clients face-to-face and via telephone, email, chat, etc.
- Provide assistance with the use of PC hardware and software, including printing, installation, project systems, email, and operating systems
- Respond to client support requests and determine the technical support issue (i.e., software or hardware related)
- Communicate with clients by telephone to discuss identified issues or concerns and resolve the issues
- Investigate recognized issues by gathering information, assessing web data sites, or potentially internal site to identify solutions and work with resolution
- Conduct site visits within the area to investigate issues and also install or upgrade hardware and software if help issues cannot be resolved simply
- Conduct follow-up with clients to check issues were resolved totally
- Complete service orders to avoid functional delays in settling issues
Essential Qualifications
- Bachelor's Degree in a related field
- Ability to convey highly technical information to both technical and non-technical clients
- Knowledge of Microsoft Operating Systems (client/server)
- Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and various Internet browsers
- Technical certifications like A+, Network, or MCP are preferred
- Technical work experience is preferred
Preferred Qualifications
- Experience with network administration and troubleshooting
- Knowledge of IT service management frameworks and best practices
- Experience with scripting languages and automation tools
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:
- Technical training and certification programs
- Leadership development programs
- Mentorship opportunities
- Cross-functional training and development
Work Environment and Company Culture
Blithequark is an equal opportunity employer that values diversity and inclusion. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. Our company culture is built on the principles of respect, integrity, and accountability.
Compensation and Benefits
Our compensation package is competitive and reflects the cost of living across several US geographic business markets. The base salary for this position ranges from $23.85/hour to $38.75/hour, depending on experience and qualifications. We also offer a range of benefits, including:
- Medical, dental, and vision insurance
- Flexible spending account
- Health savings account
- Dependent care flexible spending account
- Life insurance and disability benefits
- 401(k) retirement program
- Paid vacation and holidays
- Paid sick and family leave
How to Apply
If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Conclusion
Blithequark is a leading organization that values innovation, teamwork, and customer satisfaction. We are committed to providing a work environment that is free from discrimination, harassment, and reprisal. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark.
Apply Now