At arenaflex, we're on a mission to revolutionize the way businesses and governments interact with our cutting-edge technology solutions. As a leading provider of innovative products and services, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're now seeking an experienced Full Stack Technical Support Specialist to join our BGCO-Tech Customer Service team, working from the comfort of your own home.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that empowers individuals to reach their full potential. We're passionate about harnessing the power of technology to drive innovation, creativity, and impact in the world. Our team is a community of like-minded professionals who share a common goal: to make a difference in the lives of our customers and stakeholders.
**What You'll Be Doing**
As a Technical Support Specialist, you'll play a critical role in delivering world-class technical support to our high-value business and government customers. You'll be responsible for taking incoming technical calls, providing advanced troubleshooting, and resolving complex issues related to our cutting-edge products and solutions. Your expertise will be invaluable in helping our customers achieve their organizational objectives while ensuring revenue retention and growth through long-term relationships.
**Key Responsibilities**
* Perform advanced troubleshooting for hardware and software, diagnosing both network and application issues
* Provide detailed information on how to set up/configure complex data and voice products
* Provide high-level resolution support to multiple business customer types, adapting to their varying needs and requirements
* Maintain an in-depth level of knowledge of products, network, and ability to position them as strategic solutions
* Drive trouble ticket accuracy through deductive reasoning and tool utilization
* Provide advanced technical support information to sales and support groups across all channels as appropriate
* Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers
* Leverage skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
**What We're Looking For**
We're seeking a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. You'll need to have:
* Bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* Willingness to work a flexible schedule, including evenings and weekends
**Preferred Qualifications**
* One or more years of technical support experience
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Network Certifications: A+ Certification, Network+ Certification, etc.
* Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks)
* Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration
* Experience in Leadership
**Work Environment and Culture**
As a hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month. Our team is committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to investing in our employees' growth and development. You'll have access to a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our team is passionate about learning and innovation, and we encourage our employees to share their ideas and expertise to drive business results.
**Compensation, Perks, and Benefits**
We offer a competitive salary and a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our arenaflex family.