Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the health and wellness industry? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? Look no further! arenaflex is seeking an experienced Full Stack Customer Support Representative to join our vibrant Remote Health Team.
**About arenaflex**
arenaflex is a leading provider of innovative health solutions, empowering individuals to take control of their well-being through cutting-edge technology and expert guidance. Our comprehensive whole-body health snapshot, the BodySpec DEXA scan, provides a unique and fascinating glimpse into what's happening under the skin, motivating our clients to make informed decisions about their health journey. As a Remote Health Team member, you'll be part of a passionate and dedicated team that's committed to delivering exceptional customer experiences and making a lasting impact in the health and wellness industry.
**Job Summary**
As a Full Stack Customer Support Representative, you'll be at the forefront of client interactions, providing assistance via phone, SMS, chat, and email. You'll work closely with our clients to resolve issues, answer questions, and provide guidance on our services and technology. Your exceptional communication skills, attention to detail, and passion for health and wellness will make you an invaluable asset to our team.
**Key Responsibilities**
* Handle daily phone, chat, and email customer service requests originating from customers and teammates
* Communicate promptly and effectively, providing clear and concise solutions to client inquiries
* Answer basic client questions about nutrition, health, fitness, and the DEXA technology
* Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
* Collaborate with cross-functional teams to resolve complex client issues and improve overall customer experience
* Stay up-to-date on industry trends, best practices, and arenaflex's products and services to provide expert guidance to clients
**Requirements**
* 5-day a week fully remote position
* Hours: 2:30pm-11pm CST Sun-Thurs
* First two weeks of training will be M-F
* Sundays are mandatory
* Fridays and Saturdays off
* Schedule is subject to change to accommodate business needs (ample notice provided)
* Previous, extensive Customer Service experience required
* Passion for health/wellness is a must!
**Compensation and Benefits**
* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
* Starting base rate: $20/hour
* Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
* All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
* Benefits:
+ Sick leave
+ Paid time off
+ Health, dental, and vision insurance
+ 401k
+ Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
+ Employee assistance program
+ Regular virtual social events
**What We Offer**
* A dynamic and supportive remote work environment
* Opportunities for growth and development in a rapidly evolving industry
* A comprehensive benefits package, including health, dental, and vision insurance, 401k, and more
* A chance to make a meaningful impact in the health and wellness industry
* A passionate and dedicated team that's committed to delivering exceptional customer experiences
**Why arenaflex?**
* arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion
* We're a rapidly growing company with a strong track record of innovation and success
* Our team is passionate about making a difference in the health and wellness industry
* We offer a comprehensive benefits package and competitive compensation
* We're committed to providing a supportive and inclusive work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for health and wellness, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.