Are you a customer-centric individual with a passion for delivering exceptional service and a knack for sales? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Bellevue, NE.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values are simple: We're all about people, We win together, and We strive for better.
**What's in it for you?**
As a Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you'll have the opportunity to make a meaningful difference in the lives of our customers. You'll work in a dynamic environment where no two days are the same, and you'll be empowered to take ownership of your work. Our competitive benefit programs will help you live your life to the fullest at home and at work, and you'll have access to a range of benefits, including:
* Competitive salary and performance-based bonuses
* Comprehensive health, dental, and vision insurance plans
* 401(k) with employer match contributions
* Employee Stock Purchase Plan
* PTO, corporate holidays, and floating holidays
* Parental leave
* Hybrid working schedules of 3 days in the office and 2 days remote
**Responsibilities:**
As a Full Stack Customer Service Representative – Licensed P&C Agent, you'll be responsible for delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary
* Convey information efficiently, effectively, and appropriately to meet the needs of the customer
* Strive for first call resolution to provide "best in class" service
* Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Requirements:**
* Property/Casualty Insurance License required
* High School Diploma or equivalent; some college is a plus!
* 1 or more years of insurance sales/service experience desired; customer service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
**What we're looking for:**
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
**How to apply:**
If you're ready to play your part in something special, choose 'Apply Now' to fill out our short application. We can't wait to hear from you!
**Note:**
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to
[email protected].