Are you passionate about delivering exceptional guest service and making a positive impact on the lives of others? Do you have a knack for problem-solving and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat for Disability Access Service. In this rewarding role, you will play a critical part in ensuring that guests with disabilities have an unforgettable experience at arenaflex's iconic theme parks.
**About arenaflex**
arenaflex is a global leader in the entertainment industry, renowned for its innovative storytelling, beloved characters, and world-class theme parks. With a rich history spanning over nine decades, arenaflex has become a household name, synonymous with magic, wonder, and unforgettable experiences. Our commitment to innovation, quality, and guest satisfaction has earned us a reputation as one of the most respected and beloved brands in the world.
**The Role**
As an eCommerce Specialist - Video Chat for Disability Access Service, you will be responsible for providing exceptional guest service, primarily assisting guests with registering for Disability Access Service. This includes addressing accessibility needs, supporting guests' digital experience (website and My arenaflex Experience app), and managing bookings. You will be the face of arenaflex, interacting with guests through video/phone calls, chat, and email, ensuring that every interaction is positive, informative, and memorable.
**Key Responsibilities**
* Proactively answer guest accessibility-related questions and make recommendations for guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
* Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meet required departmental metric expectations and efficiency goals when handling guest accounts
* Complete all required arenaflex training and compliance courses
* Flexible with work schedule, including overtime, weekends, and holidays
**Essential Qualifications**
* Sales and service experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
* Written, verbal, and interpersonal communication skills
* Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
**Preferred Qualifications**
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
* Sales and closing skills when overcoming objections
* Bilingual
* Knowledge of Theme Parks, Guest, and Cast Tools is a plus: arenaflex App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
**What We Offer**
* Competitive hourly rate of $18.90/hour
* Comprehensive training program to ensure your success in the role
* Opportunities for career growth and advancement within arenaflex
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Flexible scheduling, including overtime, weekends, and holidays
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Why Join arenaflex?**
* arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* arenaflex is a global leader in the entertainment industry, with a rich history and a reputation for innovation and quality
* We offer opportunities for career growth and advancement within arenaflex, with a focus on developing the skills and talents of our employees
* arenaflex is a dynamic and fast-paced environment, with a team of passionate and dedicated professionals who are committed to delivering exceptional guest service
**How to Apply**
If you are passionate about delivering exceptional guest service and making a positive impact on the lives of others, we invite you to apply for the eCommerce Specialist - Video Chat for Disability Access Service role at arenaflex. Please submit your application through our online portal, including your resume, cover letter, and any relevant certifications or training. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace. We welcome applications from individuals with disabilities and veterans with disabilities. If you require a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like more information about the eCommerce Specialist - Video Chat for Disability Access Service role at arenaflex, please do not hesitate to contact us. We look forward to hearing from you!