As a leading innovator in the logistics and delivery industry, arenaflex is revolutionizing the way people and businesses move goods across the country. With a strong commitment to customer satisfaction and a passion for technology, we're seeking a highly skilled and customer-focused Customer Support Specialist to join our team. In this role, you'll be the first point of contact for our customers, providing exceptional support and ensuring their needs are met with efficiency and care.
**About arenaflex**
arenaflex is a crowdsourced delivery platform that connects consumers, small businesses, and enterprises with a network of over 200,000 drivers nationwide. Founded in 2014, we've established the largest local same-day delivery network in the nation, reaching over 20,000 zip codes across the U.S. Our mission is to provide fast, reliable, and affordable delivery solutions that exceed our customers' expectations.
**The Role**
As a Customer Support Specialist at arenaflex, you'll be responsible for providing top-notch support to our customers, partners, users, and community members through phone, email, and text-based channels. You'll be the face of our company, and your exceptional communication and problem-solving skills will make all the difference in ensuring a positive experience for our customers.
**Key Responsibilities:**
* Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
* Address all customer concerns politely, using active listening skills to understand and confirm the information
* Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
* Proactively monitor in-progress deliveries and take corrective action when necessary
* Manage non-standard delivery situations with professionalism, empathy, and urgency
* Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
* Collaborate with team members from various departments to ensure seamless delivery experience
**What You Bring:**
* A combination of sales, or customer service experience, optimally with a technology or logistics company
* Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
* Able to quickly and efficiently problem solve and troubleshoot
* Comfortable with a fast-paced environment and changing requirements
* Proactive and able to comfortably navigate through uncertainty and ambiguity
* Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
* Fluency in Spanish, a plus!
**Why arenaflex?**
* Competitive compensation packages
* 100% covered health insurance premiums for yourself
* 401k with company match
* Tuition and student loan repayment assistance (that's right – arenaflex will contribute directly to your existing student loans!)
* Generous PTO
* Monthly 3-day weekends
* Monthly stipend
* The technology you need to get the job done
**Work Environment and Company Culture:**
At arenaflex, we value our employees' well-being and offer a supportive and inclusive work environment. Our team operates 24 hours/7 days a week, and we're committed to providing a flexible schedule that allows you to balance your work and personal life. We're passionate about innovation, customer satisfaction, and teamwork, and we're looking for like-minded individuals to join our team.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to helping our employees grow and develop their skills. We offer regular training and development opportunities, as well as a supportive mentorship program to help you achieve your career goals. Our team is passionate about learning and sharing knowledge, and we encourage our employees to take ownership of their professional development.
**How to Apply:**
If you're a customer-focused and tech-savvy individual who is passionate about delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Support Specialist at arenaflex. Don't miss out on this exciting opportunity to be part of a dynamic and innovative company that's changing the way people and businesses move goods across the country.