At arenaflex, we're on a mission to revolutionize the healthcare industry by providing a comprehensive platform that connects individuals with the resources they need to achieve better health outcomes. As a Customer Support Specialist II, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving the success of our innovative health navigation platform.
**About arenaflex**
arenaflex is a rapidly growing healthcare technology company that's dedicated to transforming lives through better health. Our vision is to create a world where individuals have access to personalized, coordinated care that's tailored to their unique needs. We're committed to fostering a culture of diversity, inclusion, and innovation, where employees feel valued, empowered, and inspired to deliver their best work.
**Job Summary**
We're seeking a highly motivated and customer-focused individual to join our Customer Support team in Sandy, UT. As a Customer Support Specialist II, you'll be responsible for providing exceptional support to our customers, resolving complex issues, and driving the success of our health navigation platform. If you're passionate about delivering world-class customer experiences, have a keen interest in technology, and are eager to join a dynamic and innovative team, we encourage you to apply.
**Key Responsibilities**
* Respond to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels
* Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and other related services
* Take ownership of resolving customer service and healthcare navigation issues, ensuring timely and effective resolution
* Maintain confidentiality and adhere to HIPAA regulations when handling customer information
* Manage case backlog attentively, documenting each interaction in Salesforce
* Exercise problem resolution skills when handling customer concerns using various internal tools
* Make outbound calls, including appointment scheduling with providers, and other related duties as assigned
* Willingness to work occasional overtime, with a typical schedule of Monday through Friday, covering shifts starting as early as 5:45 AM MST and ending at 7 PM MST
**Qualifications**
* 1-2 years of experience in customer support, with an emphasis on healthcare, wellness, and medical billing and claims
* Strong organizational skills, problem-solving abilities, and attention to detail
* Medical office experience preferred but not required
* Two years of proven customer service and/or patient care experience
* Strong communication skills, both verbal and written
* Tech-savviness, with the ability to use and navigate members with our mobile technology
* Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
* Positive, friendly, and professional demeanor with customers
* Adept at juggling multiple tasks and customer support requests at the same time
* Familiarity with Salesforce Service Cloud and Google Suite is a plus
* Spanish speaking and writing skills are a plus
* Ability to work 40 hours per week, with sitting, standing, talking, or listening on the phone
**What You'll Love About Working at arenaflex**
* Fun, friendly, and unique culture – Bring your whole self to work every day!
* Paid time off & paid holidays
* Employer contributions for HSA accounts
* Tuition assistance
* Matching 401(K)
* Opportunity to work on a cutting-edge health navigation platform that's transforming the healthcare industry
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Professional development opportunities to enhance your skills and career growth
**Compensation and Benefits**
* $20-$25 per hour, with bonus eligibility
* Comprehensive benefits package, including medical, dental, and vision insurance
* Employer-matched 401(K) plan
* Paid time off and holidays
* Tuition assistance and professional development opportunities
**Location and Work Environment**
* Sandy, UT – Hybrid/Remote work arrangement, with a mix of in-office and remote work
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* State-of-the-art technology and equipment to support your work
**How to Apply**
If you're passionate about delivering exceptional customer experiences, have a keen interest in technology, and are eager to join a dynamic and innovative team, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!