At arenaflex, we're revolutionizing the insurance industry with innovative software solutions that empower our customers to manage their business more efficiently, boost productivity, and strengthen relationships. As a Customer Support Specialist I, you'll play a vital role in delivering exceptional customer experiences by identifying and resolving basic customer issues with arenaflex products. If you're passionate about technology, customer service, and continuous learning, we invite you to join our team and contribute to shaping the future of InsurTech.
**About arenaflex**
arenaflex is a leading technology company that's advancing the insurance industry with cutting-edge software solutions. Our mission is to put people at the heart of the industry, and we're leading the way with product innovation, technology partnerships, and a focus on customer success. Headquartered in Denver, Colorado, with offices across the U.S., Canada, and India, we offer a Flexible First working environment that allows team members to work from home as often as they'd like, while using our offices as a place for collaboration, community, and teambuilding.
**Job Description**
As a Customer Support Specialist I, you'll be responsible for delivering exceptional customer experiences by identifying and resolving basic customer issues with arenaflex products. Your primary focus will be on troubleshooting computer software, networks, database platforms, and operating systems in an inbound customer service environment. You'll work closely with internal contacts to coordinate problem resolution and assist peers in performing similar customer support duties.
**Key Responsibilities:**
* Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
* Provide coverage of in-bound interactions, including calls, chats, emails, and cases
* Educate customers to help them understand an issue and how-to self-serve should it reoccur
* Consistently apply product knowledge obtained in arenaflex's Bootcamp training and daily activities, support procedures, and policies to address client and departmental needs with individualized oversight
* Problem tracking to determine trends or patterns to client system problems
* Coordinate problem resolution with various internal contacts
* Demonstrate ability to assist peers in performing similar customer support duties
**Special Skills and Requirements:**
* Experience with SQL, Windows OS, and Windows server environments (may be placed on the ImageRight and WorkSmart teams)
* Accounting/Bookkeeping experience and/or education, with knowledge and understanding of accounting areas (may be placed on the AMS360 Accounting team)
* Travel required up to 10% of the time
* WFH Flexible
* Occasional lifting and/or moving up to 10 pounds
* Frequent repetitive hand and arm movements required to operate a computer
* Specific vision abilities required by this job include close vision (working on a computer, etc.)
* Frequent sitting and/or standing
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Support Specialist I, you'll have opportunities to:
* Participate in arenaflex's Bootcamp training and daily activities to enhance your product knowledge and skills
* Collaborate with internal contacts to coordinate problem resolution and assist peers in performing similar customer support duties
* Develop your skills in troubleshooting computer software, networks, database platforms, and operating systems
* Contribute to shaping the future of InsurTech and advancing the insurance industry
**Work Environment and Company Culture:**
arenaflex is a Flexible First working environment that allows team members to work from home as often as they'd like, while using our offices as a place for collaboration, community, and teambuilding. Our offices are designed to foster creativity, innovation, and teamwork, with amenities such as:
* Collaborative workspaces and meeting rooms
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities for professional development and growth
* A culture that values diversity, equity, and inclusion
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Salary: $45,000 + VIP Bonus
* Benefits, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply:**
If you're passionate about technology, customer service, and continuous learning, we invite you to apply for the Customer Support Specialist I position at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion.
**Note:**
arenaflex is a Flexible First working environment that allows team members to work from home as often as they'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.