At arenaflex, we're on a mission to revolutionize the customer support experience by providing exceptional service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering top-notch support and ensuring our clients' customers have a seamless experience. If you're passionate about providing excellent customer service, working in a dynamic environment, and growing your career, we want to hear from you!
**About arenaflex**
arenaflex is a leading customer contact center that offers a unique blend of innovation, flexibility, and career growth opportunities. Our team is dedicated to providing exceptional service to our clients and their customers, and we're committed to helping our employees advance their careers. With a fun and laid-back environment, we're the perfect place for those who want to make a difference and achieve their goals.
**Job Description**
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must! You'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a positive impact.
**Key Responsibilities:**
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
* Provide exceptional customer service and support to clients and their customers
* Work with a variety of clients and their customers, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
* Meet or exceed performance metrics and goals
* Collaborate with team members to achieve shared goals and objectives
* Participate in ongoing training and development to improve skills and knowledge
**Requirements:**
* High School Diploma or GED is required
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits:**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
* Note: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open.
**Expected Salary:**
$10.00 per hour ($7.25 per hour during training)
**Location:**
Lenexa, KS
**How to Apply:**
If you're passionate about providing exceptional customer service and growing your career, we want to hear from you! Apply now by clicking the link below:
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
**Why Join arenaflex?**
* Work from home with a flexible schedule
* Opportunities for career growth and advancement
* Collaborative and dynamic team environment
* Comprehensive benefits package for full-time employees
* Ongoing training and development to improve skills and knowledge
* Chance to work with some of the best and most recognized companies in their industries
Don't miss out on this exciting opportunity to join arenaflex and start your career journey today! Apply now and take the first step towards a rewarding and challenging role.