At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of technology and innovation. As a leading global business and IT services provider, we're committed to delivering exceptional results for our clients while fostering a culture of inclusivity, adaptability, and forward-thinking. If you're a passionate and innovative individual who wants to grow with a dynamic organization, we invite you to join our team in New Orleans, Louisiana.
**Job Summary:**
We're seeking an experienced BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana. As a key member of our customer service team, you'll be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring compliance with all relevant laws and regulations. If you have a strong background in customer service, excellent communication skills, and a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Evaluate the quality of customer service interactions, including calls, emails, and written communications, to ensure compliance with arenaflex standards and client expectations.
* Provide accurate and timely information to customers regarding their insurance coverage, previous insurance coverage, copays, deductibles, claim status, claim payments, claim denials, and other related inquiries.
* Utilize a computer with Windows PC applications to navigate screens, learn new software tools, and capture and document customer feedback.
* Interact with other arenaflex staff, including Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services, and the Behavioral Health and High-End Imaging vendors, to resolve customer inquiries, complaints, and problems.
* Handle calls regarding claim status, appeal status, eligibility, and benefits, referrals, and authorizations.
* Collaborate with other team members to ensure seamless communication and resolution of customer issues.
* Participate in ongoing training and development programs to enhance skills and knowledge.
**Essential Qualifications:**
* 1-3 years of experience in customer service within a medical office or hospital setting.
* At least 1 year of experience using a computer with Windows PC applications that required keyboard navigation, screen navigation, and learning new software tools.
* Ability to communicate effectively (oral and written) to exchange information with clients.
* High-speed, reliable internet (40 MBPS minimum) and a hardwired connection due to HIPAA requirements.
* A quiet, interruption-free workspace (will be asked to show home workspace during the interview).
* Ability to work a standard Monday-Friday schedule from 7:00 a.m. to 4:00 p.m. CST, with flexibility to adapt to changing client requirements.
**Preferred Qualifications:**
* Experience working in a call center or customer service environment.
* Knowledge of medical terminology and insurance concepts.
* Familiarity with HIPAA guidelines and procedures.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment with multiple priorities.
**Skills and Competencies:**
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and organizational skills.
* Ability to adapt to changing priorities and deadlines.
* Strong customer service skills, with a focus on delivering exceptional results.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing ongoing training and development programs to enhance skills and knowledge.
* Opportunities for career growth and advancement within the company.
* Collaborative and dynamic work environment with a focus on innovation and excellence.
* Recognition and rewards for outstanding performance and contributions.
**Work Environment and Company Culture:**
* arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
* We are committed to creating a diverse and inclusive environment for all employees.
* arenaflex is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
* We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package.
* Opportunities for career growth and advancement within the company.
* Collaborative and dynamic work environment with a focus on innovation and excellence.
* Recognition and rewards for outstanding performance and contributions.
* Comprehensive training and development programs to enhance skills and knowledge.
**How to Apply:**
If you're a motivated and innovative individual who wants to grow with a dynamic organization, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Madison Nelmes at
[email protected].
**About arenaflex:**
arenaflex is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. arenaflex is committed to creating a diverse and inclusive environment for all employees and is an equal opportunity employer.