At arenaflex, we're a pioneering technology leader with a rich history of innovation and a commitment to providing the best products for digital industries. With five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation, we continue to push the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join us on this journey.
**Job Summary:**
We're seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you'll be responsible for coordinating customer property returns for paid repair or warranty, working closely with repair technicians, manufacturing, and logistics personnel to ensure seamless communication and efficient processing. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we'd love to hear from you.
**Key Responsibilities:**
* Manage repairs from customer/channel request through delivery, ensuring timely and accurate processing
* Request and enter required information per written process to execute repair, maintaining accurate records and documentation
* Collaborate with repair technicians to manage repair priority, meeting schedule and Key Performance Indicators (KPIs)
* Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround
* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
* Run reports, review detailed datasets, and recommend process changes to improve KPI delivery
* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
* Support other roles or tasks as requested by management
**Qualifications:**
* Bachelor's Degree and 2 to 5 years of experience in customer service, repair, or a related field
* Alternatively, a special combination of education and experience and/or demonstrated accomplishments
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong analytical and organizational skills, with attention to detail and accuracy
* Ability to work collaboratively with cross-functional teams, including repair technicians, manufacturing, and logistics personnel
* Experience with repair order management, customer service, and problem resolution activities is highly preferred
**Benefits:**
* Competitive salary
* Comprehensive benefits package, including:
+ Dental insurance
+ Vision insurance
+ Health insurance
+ 401(k) plan
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment:**
* Remote work options available
* Flexible work arrangements to support work-life balance
* Collaborative and inclusive team environment
* Opportunities for professional growth and development
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**About arenaflex:**
arenaflex is a Global Fortune 500 company and a pioneering technology leader with a rich history of innovation. We're committed to providing the best products for digital industries, and our team is passionate about delivering exceptional customer experiences. We're proud to offer a comprehensive range of products, systems, and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers.
**Join Our Team:**
At arenaflex, we're dedicated to creating a collaborative and inclusive work environment that supports the growth and development of our employees. We're committed to providing opportunities for career growth, professional development, and recognition and rewards for outstanding performance. If you're a talented and motivated individual with a passion for customer service and problem-solving, we'd love to hear from you.