Join arenaflex, a leading global coatings company, in their mission to inspire and improve the world by coloring and protecting what matters. As an Experienced Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of arenaflex's products and services.
**About arenaflex**
arenaflex is a company that takes pride in its stability, growth, and momentum, translating it into possibilities for its people. With a purpose to inspire and improve the world, arenaflex offers a wide range of paints, coatings, and innovative solutions that make places and spaces brighter and stronger. Our people are the driving force behind our success, and we invest in their growth, development, and well-being.
**Job Summary**
As an Experienced Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You will be responsible for achieving excellent customer service, consistently meeting sales goals, and maintaining the high quality and visual standards of arenaflex's products and store. You will also be expected to work at Store #2074, located at 1613 N SR-7, Margate, FL 33063.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Minimum Requirements**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to read, write, comprehend, and communicate in English
* Must be able to read, write, comprehend, and communicate in Spanish
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
* If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
* If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
**Compensation and Benefits**
arenaflex offers a competitive salary range, benefits, and perks that support your growth and well-being. Our compensation decisions are dependent on the facts and circumstances of each case, and we reserve the right to modify this information at any time, with or without notice, subject to applicable law.
**Career Growth Opportunities**
arenaflex invests in its people, offering opportunities to learn, develop new skills, and grow your contribution. Our inclusive team and commitment to our own and broader communities make us a great place to work.
**Work Environment and Company Culture**
arenaflex is proud to be an Equal Employment Opportunity employer, and all qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
**How to Apply**
To apply for this exciting opportunity, please visit our Careers page and follow the application process. You will be required to create a profile, complete a digital video interview, and meet with our team in a store or specialty wholesale branch.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer, and we are committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
**Contact Us**
If you have any questions or concerns about this opportunity, please do not hesitate to contact our Recruitment team. We look forward to hearing from you!