**Job Summary:**
Join arenaflex, a leading nonprofit global wilderness school, as a Customer Service Representative and become an integral part of our Sales and Marketing Team. As a key point of contact for prospective and enrolled students, you will provide exceptional customer service via phone, email, and virtual channels, ensuring a seamless experience for our students. With a passion for delivering outstanding service, you will be responsible for generating student enrollment, meeting sales goals, and collaborating with various departments to drive business growth. If you're a motivated and enthusiastic individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a nonprofit global wilderness school that empowers individuals to step forward boldly as leaders. With a rich history of providing transformative experiences in the wilderness, we believe that anyone can be a leader, and it's our role to provide the environment and training to help people discover their full potential. Our organization is built on the pillars of heart, expertise, and wildness, which enables us to support powerful, authentic experiences for our students.
**Responsibilities:**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Providing exceptional customer service via phone, email, and virtual channels to prospective and enrolled students, ensuring a seamless experience and addressing any concerns or questions they may have.
* Generating student enrollment and meeting sales goals by effectively communicating the value of our programs and services.
* Collaborating with various departments, including Admissions, Sales, and Marketing, to drive business growth and achieve sales targets.
* Securing expedition deposits and tuition installments in a timely fashion, accurately communicating financial status to students, and resolving any payment-related issues.
* Performing additional office/clerical support tasks, such as filing, marketing mailings, database updates, reviewing simple forms, and other administrative duties as assigned.
* Participating in projects and initiatives to improve customer service, sales, and marketing efforts, and contributing to the development of new programs and services.
**Requirements:**
To succeed as a Customer Service Representative at arenaflex, you will need:
* Strong customer service, interpersonal, organizational, task management, verbal, and written communication skills, with the ability to work effectively in a team environment and independently.
* Enthusiasm for and ability to connect with a wide variety of individuals, building rapport quickly in person and through remote conversations/correspondence.
* Ability to work effectively in a fast-paced environment, balancing multiple tasks and priorities while maintaining a high level of customer satisfaction.
* Basic computer knowledge, including information tracking, filing, creating and maintaining spreadsheets, and data entry.
* Sales experience is welcomed, and a NOLS graduate is preferred.
* Collaboration skills are required, with the ability to work effectively with colleagues and departments across the organization.
* Propensity for self-leadership, with the ability to balance being a member of a high-paced work environment while also remaining self-directed, seeking feedback, articulating needs, and maintaining a degree of ownership and responsibility.
**What We Offer:**
As a Customer Service Representative at arenaflex, you will enjoy:
* A dynamic and growing team environment with opportunities for professional growth and development.
* A comprehensive benefits package, including medical, dental, and vision benefits, as well as wellness time and an employee assistance program.
* Fantastic employee discounts on top outdoor gear brands and discounts on NOLS courses for you and your family.
* Free outdoor equipment rental at our various locations.
* A chance to work with a leading nonprofit organization that empowers individuals to step forward boldly as leaders.
**How to Apply:**
If you're a motivated and enthusiastic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by February 5, 2023, 5pm MST. Interviews will be held on February 13, 2023.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. We are committed to providing reasonable accommodations in the workplace and fostering a sense of belonging for our employees and applicants.
**Reasonable Accommodation:**
If you require a reasonable accommodation during the employment process, please email us with your request. We value community and foster a sense of belonging for our employees and applicants, and we are committed to providing reasonable accommodations in the workplace.
**Location:**
This role is based in Lander, WY, and remote employees are welcome to apply. arenaflex currently employs remote employees who have legal working rights in the United States, Canada, Chile, Mexico, New Zealand, and India. In the U.S. and Canada, we can support remote employees in the following states/provinces: Alaska, Arizona, British Columbia, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Ontario, Utah, Washington, or Wyoming.
**Pre-Employment Check:**
A criminal background check is required from all arenaflex employees. We participate in E-verify for U.S. employees, Certificado de Antecedentes for Chilean employees, and other relevant employment verification systems based on location.
**Key Dates:**
Role Closes: February 5, 2023, 5pm MST
Interviews: February 13, 2023
Please note that all dates are subject to change, but we'll do our best not to change them!