At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving our company's growth and success by providing top-notch support to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible experience. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're proud to be a drug-free workplace and an equal opportunity employer.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional support
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* Our North Richland Hills, TX location offers a dynamic and supportive work environment, with a team of passionate and dedicated professionals.
* We're committed to providing our employees with the tools and resources they need to succeed, including ongoing training and development opportunities.
* Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're proud to be a drug-free workplace and an equal opportunity employer.
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Opportunities for career growth and advancement
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career at arenaflex.