At arenaflex, we're more than just a financial institution – we're a community that's dedicated to helping people find financial safety and success. With a rich history spanning over 155 years, we've built a culture that's centered around our people, both within our walls and in the communities we serve. Our commitment to our employees is unwavering, and we're passionate about creating an environment where you can grow, learn, and thrive.
As a Customer Service Representative – Collections Specialist at arenaflex, you'll play a critical role in helping our customers understand their financial obligations and preventing potential losses to the bank. This is a fast-paced position that requires a high degree of problem-solving skill, empathy, and clear communication. If you're a motivated and organized self-starter with a passion for helping others, we'd love to talk.
**About This Job**
The Collector contributes to arenaflex's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. This critical position is responsible for helping customers understand their financial obligations and preventing or limiting potential losses to the bank. You'll be working with consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.
**Key Responsibilities**
* Collect on low-risk accounts to minimize arenaflex's 30+ delinquency rate
* Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
* Negotiate repayment options by asking questions and offering applicable solutions
* Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
* Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
* Perform other duties as assigned
**Work Schedule**
* Monday - Thursday: 8:00am- 7:00pm
* Friday: 8:00am - 5:00pm
* Saturday: 8:00am- 12:00pm
* Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)
**Knowledge, Skills & Abilities Required**
* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
* Familiarity with inbound/outbound/blended dialing environment
* Excellent customer service skills
* Ability to maintain a high degree of confidentiality
* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
* Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
* Basic level proficiency with Microsoft Word, Excel and Outlook
**Education & Experience**
* High School Diploma or equivalent combination of education and experience required
* 1+ year customer service experience required
* Collections experience preferred
**Career Growth Opportunities & Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Representative – Collections Specialist, you'll have access to:
* Ongoing training and development opportunities
* Career advancement opportunities within the company
* Education assistance and tuition reimbursement
* Mentorship programs to help you succeed in your role
**Work Environment & Company Culture**
Our office is a vibrant and inclusive space that's designed to foster collaboration and creativity. As a Customer Service Representative – Collections Specialist, you'll be part of a dynamic team that's passionate about helping our customers achieve financial success. We celebrate diversity and believe that every individual should have the opportunity to work at a job for which they qualify.
**Compensation, Perks & Benefits**
* A reasonable estimate of the current base pay is $15.50 to $20.00 per hour
* This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
* Employer-sponsored health, dental, and vision insurance
* 401(k) and life insurance
* Paid vacation and paid personal time
* Career development and education assistance
* Voluntary supplemental benefits
**How to Join Our Team**
If you're passionate about helping others and want to be part of a dynamic team that's dedicated to making a difference, we'd love to hear from you. Apply now and join the arenaflex team!
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**Equal Opportunity Employer**
arenaflex is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.
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