Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? We're seeking an experienced Customer Experience Agent to join our team at arenaflex, a leading innovator in the ecommerce and livestream shopping space. As a Customer Experience Agent, you'll play a critical role in driving customer satisfaction and loyalty by providing top-notch support to our buyers and sellers.
**About arenaflex**
arenaflex is revolutionizing the way people shop, buy, and discover products. Our platform brings together community, shopping, and entertainment, making it a unique and exciting space for customers and sellers alike. With a strong focus on innovation and customer experience, we're committed to building a culture that values diversity, inclusivity, and growth.
**Role Overview**
As a Customer Experience Agent, you'll be part of a dynamic team responsible for delivering exceptional customer experiences through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
**Key Responsibilities**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
* Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Work with other departments to troubleshoot, research, and resolve open questions
* Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
* Collaborate with the team to identify and implement process improvements
**You**
We're looking for a motivated and customer-centric individual who is passionate about delivering exceptional experiences. If you're a hungry individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are some key qualifications we're looking for:
* Open to working an overnight shift from 10pm - 7:00am PST
* 2+ years of Support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers / being customer-first / serving customers
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
Our team members are required to be within commuting distance of our Phoenix, AZ hub. We're a remote-co-located team, operating out of hubs within the US, UK, Ireland, Poland, and Germany. We value diversity, inclusivity, and growth, and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $24.04/hour to $28.85/hour + benefits + equity
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**EOE**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!