At arenaflex, we pride ourselves on fostering a dynamic work environment that values dedication, growth, and teamwork. Our purpose is to make it easier for everyone to enjoy more sports and outdoors, and we're looking for talented individuals to join our team as Customer Care Representatives.
**About arenaflex**
arenaflex is a leading retailer of sports and outdoor gear, with a commitment to providing exceptional customer experiences. We're passionate about creating a workplace culture that encourages collaboration, innovation, and continuous learning. Our team members are the driving force behind our success, and we're excited to welcome like-minded individuals to our family.
**Job Summary**
We're seeking experienced Customer Care Representatives to join our part-time remote team. As a Customer Care Representative, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone, chat, and email. You'll be responsible for resolving customer inquiries, providing product information, and ensuring a seamless customer experience.
**Responsibilities**
As a Customer Care Representative, you'll be responsible for:
* Answering incoming customer contacts (calls, chats, emails) in a professional and courteous manner
* Responding to customer inquiries through multiple channels, as needed
* Researching and troubleshooting problems, and providing resolutions using available resources
* Providing customers with product and service information
* Identifying and escalating priority issues
* Following up with customers, when necessary
* Documenting customer contacts, as required
* Developing a thorough understanding of arenaflex policies, procedures, and safety rules
* Performing other duties as assigned by management
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* At least 6 months of experience in a customer service-related role
* Experience in an Omni Channel Contact Center environment is preferred
* Previous work-from-home experience is preferred
* Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
* The ability to maintain the customer's perspective as a driving force behind activities
* Strong analytical, problem-solving, and creative thinking skills
* The ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
* Proficiency with relevant computer applications, including Google Chrome, Oracle Service Cloud, Order Management System, Workday, and Kronos
* The ability to toggle multiple web browsers, with dual monitors
* Excellent keyboarding skills
* Self-motivation and the ability to work independently and within a team setting
* Knowledge of customer service principles and best practices
* Familiarity with arenaflex product lines is preferred
* Bilingual (Spanish and English speaking) is a plus
**Home Office Requirements**
To ensure a productive and efficient work environment, you'll need:
* A broadband internet connection (Cable, DSL, or Fiber) with a minimum download speed of 5.0 MBPS (preferably 75+)
* At least 4 GB of available RAM
* Data usage of 1024 GB (1 Terabyte)
* A compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
* A work atmosphere free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.
**Physical Requirements & Attendance**
To perform the duties of this role, you'll need:
* An acceptable level of hearing and vision
* Adherence to company work hours, policies, procedures, and rules governing professional staff behavior
* Availability to work weekends and all holidays except for Christmas Day
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
**What We Offer**
As a Customer Care Representative at arenaflex, you'll enjoy:
* Competitive hourly rate
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Flexible scheduling to accommodate your needs
* Comprehensive training and onboarding program
* Access to exclusive employee discounts and perks
* A chance to be part of a leading retailer in the sports and outdoor industry
**How to Apply**
If you're a motivated and customer-focused individual looking for a part-time remote opportunity, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.