Are you passionate about delivering exceptional customer experiences and passionate about the animal health industry? Do you thrive in a fast-paced, team environment where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as a Chat Support Associate. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the animal health industry. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. Our mission is to modernize the $50B+ animal health industry by helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices.
**The Role**
As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You will work collaboratively with our team to provide an excellent experience for our users through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
* Tech/start-up work experience is a plus but not required
* Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**What We Offer**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Salary Range**
* $50,000/year - $80,000/year + bonus + equity + benefits
**Benefits**
arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.
**How to Apply**
If you believe you have what it takes to join our dynamic team, submit your application without delay. We are keen to hear from talented candidates like you.
**Important Note**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Scam Alert**
We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for authentic communications from our company, which will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.