Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills, both written and verbal, with a strong ability to empathize with customers from diverse backgrounds? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Bilingual Spanish Call Center Customer Service Representative.
**About arenaflex**
arenaflex is a dynamic organization that delivers exceptional outcomes for our clients and the millions of people who count on us. We pride ourselves on creating a culture where individuality is noticed and valued every day. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to thrive in their roles.
**Job Summary**
As a Bilingual Spanish Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Responsibilities**
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Knowledge of the NJ Family Care Program and its policies and procedures
* Bilingual Spanish language skills (written and verbal)
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**What We Offer**
* Competitive hourly rate of $17.00 per hour
* Paid training program with equipment provided
* Full-time schedule (40 hours per week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to creating a positive, employee-friendly culture that values individuality and promotes growth and development. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional outcomes for our clients and the millions of people who count on us. We're proud to offer a range of benefits and perks that support the well-being and success of our associates, including:
* A positive, employee-friendly culture that values individuality and promotes growth and development
* A dynamic and fast-paced work environment with a focus on delivering exceptional outcomes for our clients and the millions of people who count on us
* Competitive hourly rate and paid training program
* Full-time schedule with opportunities for career growth and development
* PerkSpot employee discount program and full benefit options
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join arenaflex as a Bilingual Spanish Call Center Customer Service Representative. Please submit your application through our website or by clicking on the "" link below.